Claims Senior Associate

6 hours ago

LapuLapu City, Central Visayas, Philippines Manulife Full time ₱1,200,000 - ₱2,400,000 per year

We're looking for a Claims Senior Associates to join our Insurance Operations team at MBPS. In this role, you responsible in processing requests from internal and external customers to initiate claims and ongoing benefit determination

Position Responsibilities:

  • Processes requests from external customers who are requesting to initiate a long-term care claim. Use judgement along with assistance from the system to determine if a claim is in good order or not, which determines if claim initiation can proceed. High attention to detail is needed when processing forms to not delay the claim initiation process which directly affects external customers. (80%)

  • Call outs to Policyholder if a claim form is not in good order. Judgment is needed to determine if a system generated not in good order letter should be sent to the policyholder or if a call out to the policyholder is needed. (5%)

  • Process any requests from our vendor that need immediate attention to proceed with a claim.

  • Process all escalations in relation to claim initiation or requirement ordering/follow up. Excellent follow up skills are needed for this function.

  • Ability to use all systems within the claims area with a working knowledge of each system

  • Other duties as assigned

Required Qualifications:

  • At least two (2) years of relevant back-office experience

  • Proficiency in Microsoft Office applications (Word, PowerPoint, Excel)

  • Excellent typing skills

  • Bachelor's Degree holders are welcome to apply.

Preferred Qualifications:

  • Excellent verbal communications skills

  • Well-organized innovation, and high level of initiative

  • Outstanding customer focus; experience working in customer service environment

  • Ability to multi-task and manage priorities in a demanding and deadline-oriented environment

  • Desire and ability to work in a team environment

When you join our team:

  • We'll empower you to learn and grow the career you want.

  • We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

  • As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement

Hybrid

  • Senior Analyst

    2 weeks ago

    Lapu-Lapu City, Central Visayas, Philippines Ultra Clean Technology Full time ₱900,000 - ₱1,200,000 per year

    Job SummaryJoin UCT and be part of the fastest-growing sector in the world We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every...

  • Sales Associate

    1 week ago

    Lapu-Lapu City, Central Visayas, Philippines Excellent People's Multi-Purpose Cooperative Full time ₱150,000 - ₱250,000 per year

    QUALIFICATIONS:At legal ageSenior High school or College levelWilling to assign in PUEBLO VERDE CEBUWith sales experience is advantageFully vaccinatedNo visible tattooTrainable and Costumer orientedPhysically fitLives near preferred areaNo hair color (hair color should be black only)With pleasing personalityJob Type: Full-timeBenefits:Paid trainingAbility to...

  • Business Process Senior Associate

    5 hours ago

    Lapu-Lapu City, Central Visayas, Philippines Manulife Full time ₱1,200,000 - ₱2,400,000 per year

    We're looking for a Business Process Senior Associate to join our Insurance Operations team at MBPS. This role is responsible for sorting requests in AWD and ripping emails from simple to medium-complexity worktypes on timely and accurate manner.Position Responsibilities:Responsible for sorting requests in AWD in accordance to establish procedures while...

  • Customer Program Manager IV

    5 hours ago

    Lapu-Lapu City, Central Visayas, Philippines QUANTUM GLOBAL TECHNOLOGIES, LLC Full time ₱1,200,000 - ₱2,400,000 per year

    Join UCT and be part of the fastest-growing sector in the world We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented...

  • Sr Analyst

    5 hours ago

    Lapu-Lapu City, Central Visayas, Philippines Integrated Flow Systems LLC Full time ₱1,200,000 - ₱2,400,000 per year

    Join UCT and be part of the fastest-growing sector in the world We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented...

  • Senior Cloud Systems Administrator

    2 weeks ago

    Lapu-Lapu City, Central Visayas, Philippines Teradyne Full time ₱900,000 - ₱1,200,000 per year

    Our Purpose:TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and...

  • Senior Claims Processing Executive

    3 hours ago

    Iloilo City, Western Visayas, Philippines Infojini Inc Full time ₱45,000 - ₱72,000 per year

    Job OverviewAs part of the Tech Enabled Services (TES) Team of Kavi Philippines, Claims Processing Executive contacts patients, employees, attorney representatives, and other responsible parties to gather information related to collecting payments for complex claims.Senior Claims Processing Executiveacts as the liaison between key Client contacts and end...

  • Claims Adjuster

    3 hours ago

    Cabanatuan City, Central Luzon, Philippines Malayan Insurance Co., Inc. (MICO) Full time ₱20,000 - ₱40,000 per year

    The Branch Adjuster is tasked with the on-site verification, documentation, and assessment of motorcar claims. Reporting to the Section Head or Senior Branch Adjuster, this role is essential in guaranteeing equitable claim outcomes that adhere to company protocols. The position emphasizes the development of technical proficiency through mentorship and...

  • General Insurance Associate

    5 hours ago

    Cebu City, Central Visayas, Philippines 5 ELK Full time ₱250,000 - ₱330,000 per year

    About USAt 5 ELK, we build malupet offshore teams that support Australian, UK and New Zealand advisers. Our people are the heroes behind the scenes, providing admin, reporting, and client support that keeps advicebusinesses running smoothly.The RoleTheGeneral Insurance Associateprovides reliable, detail-oriented support, helping manage documentation,...

  • Senior Finance Associate

    2 weeks ago

    Cebu City, Central Visayas, Philippines XMC INC. Full time ₱1,200,000 - ₱2,400,000 per year

    Company DescriptionXMC Inc. is a dynamic Business Process Outsourcing agency dedicated to delivering essential services through efficient and accessible customer service. Known for its commitment to innovative solutions, the company supports a wide range of industries by streamlining processes and adapting services to meet unique client needs. XMC Inc....