Tier 2 Customer Service Representative

2 weeks ago

Cebu City, Central Visayas, Philippines Office Partners 360 Full time ₱336,000 per year

Responsibilities

  • Deliver the best customer service to our clients and partner clients globally across different support platforms.
  • Show empathy to frustrated clients and care passionately about the service that you as a Tier 2 Customer Service Representative are giving or assisting.
  • Create support experiences that exceed users' expectations
  • Experience: interpreting, explaining, and applying regulations, laws, or complex policies to carry out assignments; accessing data using a computerized system; independently handling complaints and upset individuals in a business setting; conducting sensitive fact-finding interviews.

Qualifications

  • At least 2nd year college undergraduate or Associate Degree graduate
  • Good English communication skills
  • Minimum 2 years BPO experience (voice account)
  • Willingness to work in a team environment
  • Amenable to work on a flexible schedule (including night shift)

Job Types: Full-time, Permanent

Pay: Php24, Php28,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Paid training

Application Question(s):

  • Are you willing to work onsite? Our office is located in Cebu IT Park
  • Are you amenable in working on a permanent night shift?
  • What is your expected salary?

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Service Representative: 2 years (Required)

Work Location: In person

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