Global HR Project Manager

2 days ago

Manila, National Capital Region, Philippines Teleperformance Full time $40,000 - $80,000 per year

Job Duties and Responsibilities:

Manage and provide leadership for the resources supporting the break/fix efforts of the HR application

Act as primary point of contact to monitor and triage HR issues

Research inquiries using available information resources and redirect problems to the appropriate resource

Lead effort in tracking issues and resolutions; identify situations requiring urgent attention

Stay current with any supported system information, changes and updates

Analyze and assess technical issues (Desktop, Network, Application, Other)

Understand and follow defined technical standards, security and data privacy standards, and best practices

Perform other duties as assigned

Knowledge, Skills and Abilities:

Ability to learn new skills and adapt quickly

Strong verbal and written communication skills to interact with clients and team members

Ability to accurately collect information in order to understand and assess the clients' needs and situation

Strong attention to detail, problem solving skills and customer service orientation

Ability to prioritize workload and provide timely follow-up and resolution

Ability to work effectively in a fast-paced, self-directed team-based environment

Ability to think clearly under pressure and in stressful environments

Ability to troubleshoot and provide support; high technical aptitude with the ability to grasp technical concepts and details

Knowledge of fundamental operations of relevant software, hardware and other equipment, including call tracking application

Preferred Skills:

Incident Management/Workday System/HCM

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