CSR Tax Specialist

1 week ago

Cebu City, Central Visayas, Philippines OP360 (OfficePartners360) Full time ₱900,000 - ₱1,200,000 per year

OP360 delivers high-performing outsourcing solutions. We partner with ambitious brands to make scaling easy.

At OP360, we make business better, faster, and smarter. As a US-headquartered BPO, we provide nearshore and offshore support to help ambitious companies grow. With a focus on innovation and excellence, we build long-lasting partnerships that drive success.

The Role
We are looking for a Customer Service Representative – Tax Specialist to join our Sales Tax Operations team. The ideal candidate should possess excellent written and verbal communication skills, as well as a passion for delivering exceptional customer service.

Responsibilities

  • Handle inbound and outbound calls related to sales tax inquiries and issues.
  • Provide accurate and timely responses to customer concerns regarding tax filings, payments, and compliance.
  • Support clients with document submissions and data validation.
  • Collaborate with internal teams to resolve discrepancies and ensure accurate reporting.

Work Setup

  • WFH but Onsite for 2-3 months for the training

Ideal Profile

  • Bachelor's degree in Business, Accounting, or a related field
  • At least 6 months of accounting/financial experience, particularly in the BPO, and preferably has worked with taxation and bookkeeping (Quickbooks, Zero, Xerox, etc.)
  • You have working knowledge of bookkeeping.
  • You possess strong analytical skills and are comfortable dealing with numerical data.
  • Strong verbal and written communication and customer service skills
  • You pay close attention to detail and deliver work of a high standard.
  • You are highly goal-driven and work well in fast-paced environments.
  • Must have a stable internet connection and a conducive WFH setup

What's on Offer?

  • Fantastic work culture
  • A role that offers a breadth of learning opportunities

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