Data Analytics
17 hours ago
Role Overview
The Data Analytics & Reporting Analyst will be responsible for collecting, analyzing, and transforming data into actionable insights that support strategic and operational decision-making. This role will work closely with cross-functional teams to develop dashboards, reports, and data models that improve visibility into performance metrics, service delivery, and operational efficiency.
Job Responsibilities:
- Data Visualization using reporting tools such as Power BI, Tableau, or similar platforms.
- Data Manipulation and Analysis using structured and semi-structured data to identify trends, anomalies, and opportunities for improvement.
- Collaborate with stakeholders to define and document KPIs and reporting requirements.
- Ensure data integrity through validation, cleansing, and quality assurance processes.
- Support executive reporting needs, including Service Desk measures and productivity metrics.
- Automate recurring reports and streamline data workflows using SQL, Python, or R.
- Participate in data governance and alignment initiatives across business units.
- Present findings and recommendations to leadership and operational teams.
Job Qualifications:
Education & Experience
- Bachelor's degree in data science, statistics, computer science, or related field.
- 3+ years of experience in data analytics, reporting, or business intelligence.
- Proficiency in SQL and Excel (Pivot Tables, VLOOKUP, etc.).
- Experience with data visualization tools (Power BI, Tableau).
- Strong analytical and problem-solving skills.
- Excellent communication and presentation abilities
Skills & Competencies
- Strong collaboration, communication and interpersonal skills with the ability to work on a fast paced environment
- Deep understanding of ITIL framework, ITSM and service management principles.
- Hands-on experience in Service Level reports
- Excellent organizational and multitasking abilities, with keen attention to details.
- Willing to work on US Daytime schedule and follow US Flexible Holiday
- Experience in healthcare, managed care, or technical support environments.
- Familiarity with Snowflake, Datamart, and enterprise dashboarding tools.
- Knowledge of statistical modeling and predictive analytics.
- Exposure to reporting alignment practices in Service Desk operations (e.g., AHT, FCR, Resolution Rate, MTTR)
- Nice to have skills: Machine Learning, Statistics and Scripting
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