Data Analytics

15 hours ago

Manila, National Capital Region, Philippines Private Advertiser Full time ₱1,200,000 - ₱2,400,000 per year

Role Overview

The Data Analytics & Reporting Analyst will be responsible for collecting, analyzing, and transforming data into actionable insights that support strategic and operational decision-making. This role will work closely with cross-functional teams to develop dashboards, reports, and data models that improve visibility into performance metrics, service delivery, and operational efficiency.

Job Responsibilities:

  • Data Visualization using reporting tools such as Power BI, Tableau, or similar platforms.
  • Data Manipulation and Analysis using structured and semi-structured data to identify trends, anomalies, and opportunities for improvement.
  • Collaborate with stakeholders to define and document KPIs and reporting requirements.
  • Ensure data integrity through validation, cleansing, and quality assurance processes.
  • Support executive reporting needs, including Service Desk measures and productivity metrics.
  • Automate recurring reports and streamline data workflows using SQL, Python, or R.
  • Participate in data governance and alignment initiatives across business units.
  • Present findings and recommendations to leadership and operational teams.

Job Qualifications:

Education & Experience

  • Bachelor's degree in data science, statistics, computer science, or related field.
  • 3+ years of experience in data analytics, reporting, or business intelligence.
  • Proficiency in SQL and Excel (Pivot Tables, VLOOKUP, etc.).
  • Experience with data visualization tools (Power BI, Tableau).
  • Strong analytical and problem-solving skills.
  • Excellent communication and presentation abilities

Skills & Competencies

  • Strong collaboration, communication and interpersonal skills with the ability to work on a fast paced environment
  • Deep understanding of ITIL framework, ITSM and service management principles.
  • Hands-on experience in Service Level reports
  • Excellent organizational and multitasking abilities, with keen attention to details.
  • Willing to work on US Daytime schedule and follow US Flexible Holiday
  • Experience in healthcare, managed care, or technical support environments.
  • Familiarity with Snowflake, Datamart, and enterprise dashboarding tools.
  • Knowledge of statistical modeling and predictive analytics.
  • Exposure to reporting alignment practices in Service Desk operations (e.g., AHT, FCR, Resolution Rate, MTTR)
  • Nice to have skills: Machine Learning, Statistics and Scripting

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