CSSC Application Engineer WU

2 days ago

Pasig, National Capital Region, Philippines Grundfos Pumps Full time $40,000 - $60,000 per year

Contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to the incoming inquiries. Provide technically advanced support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos´ products and services before, during, and after a transaction to maintain and improve the organization´s Customer relationship.

Your main responsibilities:

  • Evaluates complex enquiries from customers and Grundfos external sales. Providing technical assistance to customers regarding product sizing, application, system, and solutions to ensure the functionality of the solution in practice within the required time frame, ensuring compliance with technical and commercial specifications.
  • Follow up on Customer interactions within set Service Level Agreements (SLA).
  • Process special orders and inquiries in coordination with the suppliers.
  • Coordinate with subcontractors and suppliers to gain pricing and technical data as per tender requirements.
  • Support sales teams by handling tenders and projects, including providing dimension, specifications, calculations, time of delivery, operation, and maintenance.
  • Identify business opportunities and handovers to external sales.
  • Ensure customer master data is updated on portfolio of customers under their responsibility.
  • Assist and coordinate technical training for Front Line staff.
  • Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available.
  • Act for implementation of the Quality Policy, Environment, and Security of Work to achieve the proposed targets.
  • Participate in occasional tandem visits with external sales for technical discussions with customers.
  • Support with ad hoc tasks defined by leadership.
  • This role will support the APAC and Australia & New Zealand (ANZ) regions, ensuring seamless operations and alignment with regional goals.

Your required skills and experience include:

  • Associate or bachelor's Degree or equivalent work experience (minimum of 5+ years)
  • Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.
  • Knowledge of business structure, products and key market needs to create a successful Customer Centric experience.
  • Demonstrate working knowledge SAP (CRM/SD).
  • Familiarity with MS Office applications.
  • Fundamental Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).
  • Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
  • Excellent written and spoken English.

What's in it for you?

Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided by six core values.

Do you want to learn more?

If this job sounds appealing, please send your resume and cover letter by clicking "Apply".

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out Meet our people

We look forward to hearing from you.

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