Sr Manager Implementations

2 days ago

Remote Cloud Campus Philippines Teleperformance Full time ₱1,200,000 - ₱2,400,000 per year


Responsibilities

  • Responsible for owning the implementation & stabilization process from start to finish whilst ensuring seamless execution and experience for very client assigned.
  • Accountable for overall success of each launch including but not limited to, internal teams survey response of your performance and the clients NPS feedback of their overall implementation experience.
  • Performing deep dive information gathering sessions and collect client program requirements, you will validate the workflows and processes of incoming opportunity.
  • Managing client and project team expectations simultaneously for a frictionless onboarding experience.
  • You will handle day-to-day client communication throughout each implementation, host clients and ensure that client satisfaction and confidence in Teleperformance remains high throughout the implementation.
  • Create, manage and track project vehicles, including, but not limited to:
  • Project schedules
  • Detailed project plans
  • Project scope statements
  • Resource plans
  • Risk and issues logs
  • Status reports
  • Communicate and collaborate with internal and external customers as needed in regards to project deliverables including managing expectations, presenting and interfacing with sponsors
  • Make recommendations to management about schedules, prioritization and resource allocation with input from team members.
  • Provide consistent project plan/status reporting for use by account managers, clients, and management.
  • Providing in time support for all business development initiatives like project plans for RFPs, RFQs, present plans during sales visits.


Qualifications

Work Experience

  • At least 5-years of experience in project management with minimum of 2-years of experience in operations and/or account management role working directly with Client Points-of-Contact within a BPO in a similar role

 Education, Qualifications and Proficiency

  • Degree level or equivalent
  • Knowledge of both theoretical and practical aspects of project management
  • Knowledge of project management techniques and tools
  • Direct work experience in project management capacity
  • Proven experience in people management, strategic planning, risk management & change management
  • Proficient in project management software
  • Attained qualification in project management will be an added advantage

Technical Skills

  • Competent use of Microsoft Project, Excel, PowerPoint, Zoom (or other
  • webinar tools)
  • Fluency in written and spoken English

Working Conditions

  • Travel required, must have a valid passport
  • Ability to attend and conduct presentations
  • Flexible working hours

Key Skills and Competencies

  • Planning and organizing
  • Flexibility
  • Team work
  • Critical thinking and problem solving skills
  • Documentation & communication skills
  • Decision-making
  • Influencing and leading
  • Delegation
  • Adaptability
  • Stress tolerance

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