Business Systems Analyst

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Dexcom is seeking a detail-oriented and strategic Business Systems Analyst to support our Customer Advocacy team. This role is pivotal in driving the development and optimization of automated systems that solve complex business challenges and enhance operational efficiency.

Where you come in:

• Analyze complex business challenges and translate them into scalable, automated solutions that enhance operational efficiency and customer experience.
• Identify gaps in systems and processes and define functional specifications and business requirements to drive automation initiatives.
• Configure and optimize system settings to support evolving business needs and ensure seamless integration across platforms.
• Design and document the architecture and functionality of automated systems, including Complaint Handling Systems, Data Investigation Automations, and Robotic Process Automations.
• Develop and execute test scripts for system validation using tools such as ValGenesis, ensuring compliance and performance standards are met.
• Lead unit, integration, and acceptance testing efforts to validate automated solutions and ensure alignment with business objectives.
• Collaborate with users to gather requirements, develop business cases and user stories, and provide consultative support for adoption of automated tools.
• Investigate and resolve system defects, ensuring data accuracy and process integrity across all automated workflows.
• Monitor project progress, resolve issues, publish status reports, and recommend actions to keep automation initiatives on track.
• Maintain and update system protocols and procedures to reflect evolving automation strategies.
• Prepare technical reports by collecting, analyzing, and summarizing data trends and system performance metrics.
• Act as a liaison between internal teams and external stakeholders to ensure optimal system performance and user satisfaction.
• Support special projects aimed at improving commercial performance and expanding Dexcom's Customer Advocacy capabilities through automation.

What makes you successful:

You are a strategic thinker with a passion for automation and process improvement. Your ability to translate complex business challenges into streamlined, scalable solutions sets you apart. You thrive in cross-functional environments, collaborating with stakeholders to uncover inefficiencies and implement intelligent systems that elevate customer advocacy operations.

• Automation Expertise: You have hands-on experience designing and validating automated workflows, including Complaint Handling Systems, Robotic Process Automation (RPA), and data investigation tools.
• Analytical Precision: You approach problems methodically, using data to inform decisions and ensure accuracy across systems and processes.
• Technical Agility: You're comfortable configuring system settings, writing test scripts, and using validation platforms like ValGenesis to ensure compliance and performance.
• Collaborative Mindset: You communicate effectively across teams, translating business needs into functional requirements and supporting users through adoption and change.
• Continuous Improvement: You proactively identify opportunities to optimize systems, reduce manual effort, and enhance the "customer experience" through automation.
• Your blend of technical skills, business acumen, and user empathy makes you a driving force behind Dexcom's mission to deliver smarter, more responsive customer advocacy.

What you'll get: (this section should not be modified)

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Education and Experience Requirements:

•  Typically requires a Bachelor's degree and a minimum of 2-5 years of related experience.

#LI-Hybrid

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.