E-commerce Operations Manager

We're looking for a Home-Based E-Commerce Operations Manager to support our U.S.-based client in the promotional products industry. In this role, you'll oversee Shopify integrations, 3PL partner coordination, and end-to-end order management. If you thrive on solving operational challenges, streamlining fulfillment, and leveraging technology to improve efficiency, we'd love to hear from you.

REQUIRED CORE COMPETENCIES

• Detail-Oriented: Ensures product, SKU, and inventory data accuracy across Shopify and 3PL systems.
• Tech-Savvy: Skilled in using Shopify, Google Sheets, and web-based applications to monitor and resolve fulfillment issues.
• Effective Communicator: Coordinates seamlessly with suppliers, purchasing, and logistics partners worldwide.
• Problem-Solver: Troubleshoots syncing errors, stockouts, and system challenges with practical solutions.
• Organized Leader: Manages multiple warehouses, projects, and priorities while ensuring timely fulfillment.

WHAT YOU WILL DO

3PL Management & Integrations

• Set up and manage integrations between Shopify and multiple 3PLs (currently ~8 providers worldwide).
• Ensure products, SKUs, and inventory levels are accurately linked and synced across Shopify and 3PL systems.
• Validate that tracking numbers and fulfillment updates from 3PLs are consistently pushed into Shopify.
• Maintain logins and system knowledge for multiple 3PL portals, understanding each partner's specific requirements and workflows.
• Oversee receiving processes with 3PLs, ensuring inbound shipments from suppliers meet labeling, carton, and pallet requirements.
• Support product setup within each 3PL system to ensure readiness for fulfillment.

Order Processing & Troubleshooting

• Monitor all orders in Shopify, identifying and resolving issues with syncing, stockouts, or address errors.
• When automated syncing fails, export, clean, and reformat order data in Google Sheets for manual submission to 3PLs.
• Collect tracking data from 3PLs and manually import updates into Shopify when necessary.
• Create and maintain custom views/dashboards in Shopify to proactively monitor fulfillment status.

Supplier & Internal Coordination

• Work closely with the purchasing team to ensure suppliers provide all data required by 3PLs for inbound shipments.
• Communicate directly with suppliers and warehouses to resolve discrepancies or delays.
• Provide clear documentation and SOPs for product creation, linking, and fulfillment processes across Shopify and 3PLs.

Reporting & Continuous Improvement

• Generate reports on order trends, fulfillment accuracy, and 3PL performance.
• Identify bottlenecks in syncing or manual processes and recommend solutions to increase efficiency.
• Leverage AI tools to automate reporting, detect anomalies, and surface insights that drive smarter decision-making across fulfillment and logistics.
• Explore and implement AI-driven solutions to reduce manual work, improve order accuracy, and optimize multi-3PL coordination.
• Maintain up-to-date SOPs for multi-3PL operations.

WHAT WE LOOK FOR

• Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.
• Experience: 3-5 years ofexperience in e-commerce operations, supply chain coordination, or a fulfillment-heavy role.
• Language Proficiency: Strong verbal, written, and English communication skills.
• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Technical Skills:
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Strong knowledge of Shopify order management, product linking, and app integrations.
• Advanced ability in Google Sheets for exports, data cleaning, and reformatting; ability to troubleshoot data syncing issues between systems
• Proven experience working with multiple 3PLs, including product setup, inbound receiving, order syncing, and tracking management.

WHAT WE OFFER

• Salary Range: PHP 40,000 – 43,000
• Industry: Promotional
• Job Type: Full-time
• Work Shift: 8:00 AM – 5:00 PM EST (USA)
• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• ​Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Internet stipends upon regularization
• HMO Coverage
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW

Job Type: Full-time

Pay: Php40, Php43,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Work from home

Application Question(s):

• How much is your expected salary?
• Active Email Address:

Experience:

• e-commerce operations: 1 year (Required)
• upply chain coordination, or a fulfillment-heavy role.: 1 year (Required)
• Shopify order management: 1 year (Required)
• 3PL Integration Management: 1 year (Required)
• US Client: 1 year (Required)
• Night Shift: 1 year (Required)

Work Location: Remote