Guest Relations Associate

2 days ago

Taguig, National Capital Region, Philippines Officium Full time ₱320,000 - ₱400,000 per year

Job Title: GUEST RELATIONS ASSOCIATE

Overview:
We are seeking a highly driven and detail-oriented Guest Relations Officer to oversee the day-to-day operations of our client's short-term rental properties. This role requires a strong background in hospitality and experience managing listings and reservations across platforms such as Airbnb, , Guesty, and similar systems.

The ideal candidate is someone who understands both the operational and customer service sides of short-term rentals and can optimize property listings while ensuring smooth coordination of bookings, maintenance, and guest communication.

Key Responsibilities:

  • Manage the end-to-end operations of all short-term rental properties
  • Oversee and optimize listings on Airbnb, , Guesty, and other platforms
  • Ensure accuracy of property details, pricing, photos, and availability across all channels
  • Coordinate with cleaning, maintenance, and support teams to ensure all properties are consistently guest-ready
  • Handle guest inquiries, complaints, and concerns promptly and professionally
  • Monitor performance metrics and recommend strategies to boost occupancy and revenue
  • Ensure an excellent guest experience from booking through checkout
  • Develop and implement standard operating procedures to improve efficiency
  • Stay updated on industry trends and changes in booking platform policies

Qualifications:

  • Minimum of 2 years of experience in short-term rental operations, property management, or the hospitality industry
  • Proven experience in managing end-to-end operations of short-term rental properties
  • Strong working knowledge of Airbnb, , Guesty, and other booking tools
  • Excellent communication and customer service skills
  • Highly organized with exceptional attention to detail and time management
  • Tech-savvy and quick to adapt to new systems or tools
  • Self-motivated, dependable, and able to work independently
  • Must be able to work during UK time
  • Preferably based in Metro Manila (Philipines) and open to working onsite at our BGC office.

  • Guest Services

    2 days ago

    Taguig, National Capital Region, Philippines JLL Full time ₱250,000 - ₱450,000 per year

    JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they...

  • Guest Services

    2 days ago

    Taguig, National Capital Region, Philippines JLL Full time ₱1,200,000 - ₱2,400,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Guest Service Associate F&B

    10 hours ago

    Taguig, National Capital Region, Philippines Namin Resort Bataan Full time ₱216,000 - ₱240,000 per year

    Greet and escort customers to their tablesPresent menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)Prepare tables by setting up linens, silverware and glassesInform customers about the day's specialsOffer menu recommendations upon requestUp-sell additional products when appropriateTake accurate...

  • Customer Support Associate

    2 weeks ago

    Taguig, National Capital Region, Philippines Satellite Office Full time ₱400,000 - ₱600,000 per year

    As a Customer Support and Reservations Associate your primary role will be to assist guests in having a seamless and enjoyable off-grid stay in nature. Key responsibilities will include:Manage guest bookings in our booking engine; GuestyAssist guests organising their escape to our Tiny HousesRespond to and manage all customer enquiries from various channels...

  • Customer Support Associate

    2 weeks ago

    Taguig, National Capital Region, Philippines Satellite Office Full time ₱24,000 - ₱48,000 per year

    As a Customer Support and Reservations Associate your primary role will be to assist guests in having a seamless and enjoyable off-grid stay in nature. Key responsibilities will include:Manage guest bookings in our booking engine; Guesty Assist guests organising their escape to our Tiny Houses Respond to and manage all customer enquiries from various...

  • Customer Support Associate

    1 week ago

    Taguig, National Capital Region, Philippines Satellite Office Full time ₱40,000 - ₱60,000 per year

    As a Customer Support and Reservations Associate your primary role will be to assist guests in having a seamless and enjoyable off-grid stay in nature. Key responsibilities will include:Manage guest bookings in our booking engine; Guesty Assist guests organising their escape to our Tiny Houses Respond to and manage all customer enquiries from various...

  • Front Office Manager

    1 week ago

    Taguig, National Capital Region, Philippines DoubleDragon Properties Corp. Full time ₱300,000 - ₱600,000 per year

    Job Description:Ensuring employees are offering exceptional customer service.Making sure customers are satisfied with the service and products.Motivates and maintains good staff relations.Checks cleanliness of lobby and public areas, lights and as well as Front Office Associates in proper and orderly appearance and behavior.Maintain contact person at...

  • Customer Service Associate

    1 week ago

    Taguig, National Capital Region, Philippines Sutherland Full time ₱150,000 - ₱250,000 per year

    Be the Key to Seamless Travel Reservations WorldwideYou are joining Sutherland as a Customer Service Associate for our Global Cruise & Travel Services account in Taguig, and you'll be assisting customers with their travel needs. You will manage inquiries and requests for itinerary changes, guide guests through the booking process, and ensure a seamless...

  • Employee Relations Associate Analyst

    2 days ago

    Taguig, National Capital Region, Philippines Citi Full time

    At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to...

  • Customer Service Associate

    1 week ago

    Taguig, National Capital Region, Philippines Sutherland Full time ₱150,000 - ₱250,000 per year

    Be the Key to Seamless Travel Reservations WorldwideYou are joining Sutherland as a Customer Service Associate for our Global Cruise & Travel Services account in Taguig, and you'll be assisting customers with their travel needs. You will manage inquiries and requests for itinerary changes, guide guests through the booking process, and ensure a seamless...