Quality Assurance Officer

2 weeks ago

Manila, National Capital Region, Philippines APC - Digital Gaming Full time ₱360,000 - ₱420,000 per year

APC - Digital Gaming is hiring a Full time Quality Assurance Officer role in Manila, NCR. Apply now to be part of our team.

Job summary:

  • Flexible hours available
  • No experience required for this role
  • Expected salary: ₱25,000 - ₱30,000 per month

REMOTE WORING

Please note: If you are shortlisted, we will contact you via email ) and WhatsApp. Kindly add us on Telegram (ID: lynnnhr) for the further process.

Key Responsibilities:

  • Ensure Customer Service staff follow company standards and guidelines.
  • Track and record chat response performance across the CS team.
  • Provide coaching and clarify proper response methods when mistakes are found.
  • Regularly update promotional content, SOPs, and other essential documents to ensure accuracy in verification.
  • Operate all tools related to customer service operations, including backend and frontend systems.
  • Report system issues to technical teams or the team leader.
  • Communicate with CS team members regarding findings from verification and related feedback.
  • Comply with all internal policies, including customer service standards and data privacy rules.
  • Manage time effectively to complete assigned tasks and meet performance targets.
  • Continuously improve customer service skills and learn new tools.
  • Participate in training sessions as required by the company.

Requirements:

  • Able to communicate and write in English
  • Able to work 12-hour shifts with 2-hour break, 6 days a week (including weekends or holidays if scheduled)
  • Experience in customer service or support roles preferred
  • Strong problem-solving skills, capable of handling complex customer issues.
  • Highly reliable and responsible, demonstrating strong work ethics and integrity.
  • Eager to learn and grow professionally.

Benefits:

  • Competitive salary (based on experience and position level)
  • Working Hours: 8AM - 8PM (Day Shift) and 8PM - 8AM (Night Shift) GMT+7
  • Paid leave up to 14 days
  • Allowances
  • Attractive overtime pay
  • Fully remote work
  • Performance review twice a year
  • Opportunities for training and career growth
  • Fast-paced, supportive work environment

Note:Position and salary will be offered based on experience and skill level.

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