Payment Operations Specialist

4 days ago

Mandaluyong City, National Capital Region, Philippines VidaXL Services (PH) Inc. Full time $104,000 - $130,878 per year

Summary of Job Role and Place in Organization

As a Payment Operations Specialist, you will be responsible for the day-to-day operations of our online payment systems across key PSPs (e.g. Adyen, Stripe, Klarna, PayPal) and testing platforms (e.g. Applause). You will manage PSP configurations, maintain and test payment methods, monitor performance and incidents, and act as the operational contact for PSPs. This hands-on role will be based in [Your Location] and reports to the Product Manager or Business Owner for Checkout.

Purpose of the Job

The Payment Operations Specialist ensures seamless, secure, and high-performing online payment flows across all payment service providers and checkout configurations. You will be responsible for configuring PSP platforms, monitoring key metrics such as success rates and chargebacks, and supporting incident resolution. Your work directly contributes to improving checkout performance and customer experience.

Responsibilities/Core Tasks


• Manage and configure payment platforms like Adyen, Klarna, PayPal, and Stripe within SFCC 

• Maintain, test, and launch new payment methods, currencies, regions, and fallback mechanisms 

• Set up and execute structured payment testing with QA teams and platforms like Applause 

• Proactively monitor transaction success rates, fraud checks, chargebacks, and routing behavior 

• Analyze payment data to identify drop-offs and surface operational improvements 

• Document configuration settings, testing procedures, and support workflows 

• Collaborate with PSPs on operational and technical topics, follow up on open items and platform updates 

• Work with internal dev, QA, and analytics teams to maintain a reliable payment experience 

• Support other tasks assigned by the Product Manager or Checkout Business Owner

Competencies (Knowledge, Skills, and Personal Abilities)

Company (DNA):


• Customer-Orientation: Focused on ensuring smooth and secure payments for customers 

• Adaptability: Able to work across platforms, tools, and teams in a changing payment landscape 

• Energy: Hands-on mentality with eagerness to dive into details and fix issues 

• Ownership: Takes full responsibility for maintaining and improving the payment flow

Individual / Job-Specific:


• Experience: 1–4 years in online payments, eCommerce, PSPs, or fintech operations 

• Technical Skills: 

o Familiarity with PSP platforms such as Adyen, Stripe, Klarna, and PayPal 

o Experience with QA/test tools like Applause 

o Basic analytical skills (e.g. Excel, SQL, Datadog) 

o Understanding of fraud checks, chargebacks, 3DS, and routing logic 

• Communication: Clear communication with both technical and business stakeholders 

• Attention to Detail: Structured approach to configuration and testing 

• Problem-Solving: Ability to investigate and resolve payment issues quickly 

• Efficiency: Manages multiple platforms, tools, and issues in a fast-paced environment 

• Independence: Self-sufficient in handling daily ops, but works well with other teams 

• Learning Agility: Willingness to dive into new PSP features, APIs, and regulations

Bonus Skills (Preferred but not Required)


• Experience with multiregional/global payment setups 

• Knowledge of PSD2, PCI, or other compliance frameworks 

• Familiarity with PSP sandbox environments and API documentation 

• Experience with monitoring tools like Datadog, Sentry, or A/B testing in checkout

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