Collections Specialist

Job Title: Collections Specialist (AU)

Work Setup & Schedule:

• Hybrid - Office Based for at least 6 Mos during probationary period, subject to change upon permanency.
• 6AM to 3PM

What you'll be doing:

Customer Service

• Act as the central focal point for the Customer in all account and administrative and credit matters
• Work with the Customer and other resources to understand the Customers key business processes and independencies.
• Work with Customer to provide Customer requirements and best solutions, e.g. Contracts and consolidations
• Work with other teams within Client Services to meet Customer requirements and provide advice to Sales on contract solutions.
• Seek feedback from Customers and use to enhance Customer Service and build Customer relationship.
• Perform Customer account maintenance activities such as reconciling unmatched items, preparing refunds and updating Customer records.
• Prepare and reconcile data to support contract entry and consolidation.
• Proactively educate customers on best practice to ensure smooth and efficient cash collections.

Collections and Credit Control

• Make outbound Customer collection calls / activity (verbal, non-verbal) utilizing collection procedures and policy guidelines to achieve cash flow targets.
• Efficient Email management both inbound & outbound.
• Implement collection programs to manage accounts against targets.
• Identify potential marginal accounts and develop/implement strategies to manage overdue payments and minimise debt exposure.
• Schedule and conduct customer feedback reviews as appropriate.
• Understands procedure involved with Administration / Liquidator appointed accounts and assists with preparation of POD's, Disclaimers and interacting with solicitors.

Account Management

• Perform customer account reconciliation and coordinate output with Customers.
• Maintain records for all customer interactions.
• Perform Account maintenance activities such as reconciling unmatched items, preparing refunds, and updating customer records.
• Review the listing of direct debit payments, collect remittance details, and submit to the banking function.
• Establish and maintain cross functional relationships across the business to improve customer satisfaction.

Value Added

• Monitor and track key ledger performance KPIs and make suggestions to enhance and improve ledger performance.
• Suggest improvements based on Customer interactions / Customer surveys to better improve Customer relationship for their customer tier group.

Personal Leadership

• Personally, and proactively engage with your professional development as leader, developing your skills and mentoring/developing others.
• Develop a meaningful vision for yourself that is aligned to the wider vision.
• Are highly engaged and take ownership of your over development.
• Are competent to complete all transactions required by your role and have a wider understanding of the context of the role
• Understand the wider business process and actively engages with your colleagues, other teams and stakeholders to meet the team, division and organisational objectives.

What will make you a great fit:

Professional Experience

• Previous experience as a banking administrator will be desirable.
• Intermediate Excel and exposure to ERP systems
• Prior experience working in a high-volume environment.
• High attention to detail & accuracy.
• Accustomed to working toward deadlines. Customer focused with good verbal and written communications skills.
• Demonstrated ability to meet with Customer & stakeholders.
• Dealing with Liquidators, administrators & lawyers.

What D&V Philippines can offer you:

D&V Philippines is a place where you can build and grow your career because we invest in your training and development. You'll be a key player in our mission to deliver high-quality, cost-effective finance and accounting services for CFOs and professional services firms in Australia, Asia-Pacific, Europe, the United States, and the United Kingdom.

You'll also get to enjoy these perks on top of the essential employee benefits:

• Competitive salary with non-taxable allowances
• Health and wellness benefits
• Vacation and sick leave credits
• Yearly company and employee performance bonuses
• Free meal during office days
• Parent-friendly office
• Training and certifications
• CPD Training Assistance and PRC license renewal reimbursement
• Year-round employee engagement activities