contact center process associate

2 days ago

Pasay, National Capital Region, Philippines Lewis Personnel Management Full time ₱236,000 - ₱433,600 per year

ROLE DESCRIPTION: The Customer Service Team Member is the first point of contact for customers, for delivering exceptional service and support. This role involves handling inquiries, resolving issues, and maintaining customer satisfaction across various communication channels such as phone or chat. Mentioned below are key duties:

  • Respond to customer inquiries promptly and professionally via phone, email or chat.
  • Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.
  • Maintain accurate records of customer interactions and transactions.
  • Follow communication procedures, guidelines, and policies.
  • Escalate unresolved issues to the appropriate internal teams.
  • Provide feedback on the efficiency of the customer service process.
  • Stay updated on product knowledge, promotions, and company policies.

Qualifications:

  • Customer service experience based on grade
  • Must have Finance/Cards/Banking experience
  • College Graduate
  • Amenable to work full onsite in McKinley West, Taguig following AU shift
  • With experience working in ANZ market

Work Details

Work Type: Full Time Permanent

Work Set-up: Onsite

Work Schedule: Shifting

Work Location : Pasay

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