HR Global Call Center Associate|36k Package
6 days ago
Job Title:
USA HR Call Center Associate
Job Description:
We are looking for a compassionate and detail-oriented
HR Call Center Associate
to serve as a trusted point of contact for employees in the US market. This role requires strong communication skills, empathy, and the ability to resolve HR-related concerns effectively while ensuring a positive employee experience.
Key Responsibilities
- Serve as a reliable first point of contact for employees, providing support on HR-related matters with professionalism, empathy, and care.
- Handle employee inquiries related to benefits, leave of absence, retirement, compensation, enrollments, and claims.
- Lead and guide discussions during employee calls, ensuring accurate information, clarity, and resolution of concerns.
- Collaborate with internal HR and support teams to address and resolve complex employee issues.
- Conduct research and provide accurate, timely responses to employee questions.
- Maintain clear and transparent communication with employees, colleagues, and leadership.
- Foster a positive, inclusive, and supportive environment that enhances employee satisfaction.
Qualifications
- Background in contact center operations, preferably supporting the US market.
- Experience managing or supporting professionals such as nurses, caregivers, or other skilled staff.
- Familiarity with HR systems, processes, and policies related to benefits and claims.
- Strong logical thinking, problem-solving, and research skills.
- Excellent verbal and written communication skills.
- Ability to work fully onsite with a flexible schedule as required.
What We Offer
- Comprehensive HMO coverage.
- Night differential allowance for applicable shifts.
- Career growth and development opportunities within a large global organization.
- Opportunity to be part of a pioneering HR support team.
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