HR Global Call Center Associate|36k Package

4 days ago

Taguig, National Capital Region, Philippines Viventis Search Asia Full time ₱36,000 per year

Job Title:
USA HR Call Center Associate

Job Description:
We are looking for a compassionate and detail-oriented
HR Call Center Associate
to serve as a trusted point of contact for employees in the US market. This role requires strong communication skills, empathy, and the ability to resolve HR-related concerns effectively while ensuring a positive employee experience.

Key Responsibilities

  • Serve as a reliable first point of contact for employees, providing support on HR-related matters with professionalism, empathy, and care.
  • Handle employee inquiries related to benefits, leave of absence, retirement, compensation, enrollments, and claims.
  • Lead and guide discussions during employee calls, ensuring accurate information, clarity, and resolution of concerns.
  • Collaborate with internal HR and support teams to address and resolve complex employee issues.
  • Conduct research and provide accurate, timely responses to employee questions.
  • Maintain clear and transparent communication with employees, colleagues, and leadership.
  • Foster a positive, inclusive, and supportive environment that enhances employee satisfaction.

Qualifications

  • Background in contact center operations, preferably supporting the US market.
  • Experience managing or supporting professionals such as nurses, caregivers, or other skilled staff.
  • Familiarity with HR systems, processes, and policies related to benefits and claims.
  • Strong logical thinking, problem-solving, and research skills.
  • Excellent verbal and written communication skills.
  • Ability to work fully onsite with a flexible schedule as required.

What We Offer

  • Comprehensive HMO coverage.
  • Night differential allowance for applicable shifts.
  • Career growth and development opportunities within a large global organization.
  • Opportunity to be part of a pioneering HR support team.

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