Onsite Customer Support Representative for a Leading eCommerce Retailer

8 hours ago

Davao City P, Philippines Crylls, Inc Full time ₱192,000 - ₱216,000 per year

This position helps ensure that all customer enquiries are answered in a timely and correct manner providing excellent service and customer experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Respond to customer queries via email, call and/or webchat in a contact center environment, ensuring attainment of designated quality and productivity standards.
  • Performing warehouse-admin related tasks: processing manual credit card payments, booking customer pick up, credit card refunds.
  • Escalating issues related to errors in all sales channels and all product manuals.
  • Recognize, document and alert manager/ stakeholder of trends in customer queries.
  • Recommend process improvement.
  • Successfully turn a chat/call into a sale
  • Any other duties assigned from time to time.

SKILLS AND COMPETENCIES

  • Communication Skills including Chatting, Writing, Voice with good grammar
  • Ability to Multitask
  • Ability to quickly devise solutions to problems they are presented with in a Fast-Paced Environment
  • Ability to Quickly Navigate Tools
  • Typing skills
  • Understands sense of urgency in a web chat environment
  • Customer Retention skills; Ability to quickly to resolve customer issues

EDUCATION & WORK EXPERIENCE

  • University Graduate/College level with sufficient customer service experience
  • 1-2 Years overall experience in Customer Service
  • NO EXPERIENCE as Call Center Agent is encourage to apply

PHYSICAL DEMANDS

  • Good health, eyesight and hearing are required.
  • This position will require some work to be rendered on extended hours and in some cases, on graveyard shift for completion of a project or to meet with clients and project stakeholders;

WORK SCHEDULE

  • Primary: Morning or Afternoon Shift, 5 days a week including weekends.
  • This is an onsite work

Job Type: Full-time

Pay: Php16, Php18,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Employee discount
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Experience:

  • Customer service: 1 year (Required)

Work Location: In person

  • Onsite Graphic Designer for leading eCommerce retailer

    8 hours ago

    Davao City P, Philippines Crylls, Inc Full time ₱216,000 - ₱300,000 per year

    Job Title: Onsite Graphic Designer for leading eCommerce retailer (Day Shift)***Please provide a link to your portfolio with your resume***Role & ResponsibilitiesIn this fast paced role, you will be working closely with our Marketing team for an online retailer that sells a massive range of tools, electric bikes and scooters, outdoor furniture, fitness...

  • Onsite Graphic Designer for leading eCommerce retailer

    8 hours ago

    Davao City, Davao, Philippines Crylls, Inc Full time ₱18,000 - ₱20,000 per year

    Job Title: Onsite Graphic Designer for leading eCommerce retailer (Day Shift)***Please provide a link to your portfolio with your resume***Role & ResponsibilitiesIn this fast paced role, you will be working closely with our Marketing team for an online retailer that sells a massive range of tools, electric bikes and scooters, outdoor furniture, fitness...

  • For Pooling-Onsite Customer Support Representative for a Leading eCommerce Retailer

    7 hours ago

    Davao City P, Philippines Crylls, Inc Full time ₱192,000 - ₱216,000 per year

    This position helps ensure that all customer enquiries are answered in a timely and correct manner providing excellent service and customer experience.ESSENTIAL DUTIES AND RESPONSIBILITIESRespond to customer queries via email, call and/or webchat in a contact center environment, ensuring attainment of designated quality and productivity standards.Performing...

  • Ecommerce Commercial Lead

    8 hours ago

    Mandaluyong City, National Capital Region, Philippines Xpress Path Inc. Full time ₱120,000 - ₱240,000 per year

    Xpress Path, Inc.is the Ecommerce enabler and distributor of the UNILAB Group. We are looking for a dynamic and entrepreneurial Ecommerce Commercial Leader to drive sales and revenues for the ecommerce businesses of the Unilab Group.The Xpress Path, Inc.Ecommerce Commercial Leadwill be responsible for driving the overall commercial performance of XPI's...

  • No Exp Required

    3 days ago

    Davao City, Philippines NEKSJOB CORPORATION Full time

    Campaign: Retail CSR Work Arrangement: Onsite Job Description: As a Retail Customer Care Representative, you will interact with customers to assist with product inquiries, order placement, returns, and general shopping support. This role requires excellent communication skills and the ability to reflect the enthusiasm and professionalism of the retail brand...

  • Operations Lead for Fast-Growing Ecommerce/Affiliate Marketing Company

    2 weeks ago

    Iloilo City, Philippines EA Ecommerce Full time

    Operations Lead for Fast-Growing Ecommerce/Affiliate Marketing Company About Us: We run performance marketing and ecommerce operations specializing in Facebook advertising for health & wellness products. We're running our own dropshipping offers, managing affiliate campaigns, working with overseas suppliers, and scaling our team. Where we are today: I'm the...

  • Product Trainer

    4 weeks ago

    Cebu City, Philippines TASQ Staffing Solutions Full time

    About the job: Trainer - Ecommerce (Cebu) | Onsite Nature Of the Account: Ecommerce Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest days: 24x7 Educational Requirement: Finished at least 2 years in college without back subject/s Work Experience: Minimum 1 year experience as a trainer Preferred: Retail...

  • Trainer - Ecommerce (Cebu) | Onsite

    2 weeks ago

    Cebu City, Philippines TASQ Full time

    Nature Of the Account: Ecommerce Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Restdays : 24x7 Educational Requirement : Finished at least 2 years in college without back subject/s Work Experience: Minimum 1 year experience as Trainer Preferred: Retail background, but can be trainer for any customer service...

  • Onsite Purchasing Specialist for leading eCommerce retailer

    5 hours ago

    Davao City P, Philippines Crylls, Inc Full time ₱181,600 - ₱214,400 per year

    OverviewWe are seeking a highly efficient and detail-oriented Purchasing Specialist with at least 2 years of experience. The ideal candidate will have exceptional accuracy, strong typing skills, and the ability to manage large volumes of data while maintaining excellent attention to detail. If you thrive on precision and organization, we'd love to have you...

  • Retail Support Representative

    6 hours ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱204,000 - ₱288,000 per year

    NOW HIRING: Customer Service Representative – Retail AccountLocation: Cebu IT ParkWork Setup: OnsiteShifting ScheduleWhat We Offer:Salary Package: ₱17,000 – ₱24,000Account Allowances (to be discussed during offer)Clothing & Transportation Allowances20% Night DifferentialHMO on Day 1Attendance BonusPerformance and Account IncentivesFast One-Day Hiring...