Team Lead for Healthcare Acct in Pangasinan

3 days ago

Urdaneta, Ilocos, Philippines Cognizant Technology Solutions Philippines Inc. Full time ₱1,200,000 - ₱2,400,000 per year

Job Description

The Team Lead will be responsible for managing day-to-day operations, quality of email interactions, performance according to the relevant Service Level metrics, and compliance to guidelines and policies for providing the Services.

Qualifications:

  • Supervisor/ Leadership & People Management
  • Background in Telco account/program would be a huge advantage
  • At least 2 year(s) of working experience as a Team Lead is required for this position
  • Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
  • Willing to work in 24x7 shifting schedules
  • Good Analytical & Coordination skills are essential.
  • Excellent Customer Service skills
  • Able to work in a team and collaborative environment
  • Can Lead a team of at least 15 resources, and has the ability to identity and grow talent, lead, motivate and coach direct reports
  • Highly Analytical and Data Driven
  • Proficient in conflict management
  • Excellent communications skills (both written and spoken) to handle global client interactions
  • Applicants must be willing to work in mid shift, graveyard shift and or Holidays and Weekends if needed.
  • Must be residing within Pangasinan province or nearby province
  • Amenable with training onsite for 10 to 12 weeks and shift to work from home later on
  • Possible to start in October 2025

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