E-commerce Support Specialist

2 weeks ago

Quezon City, National Capital Region, Philippines MicroSourcing Full time ₱250,000 - ₱750,000 per year

Discover your 100% YOU with MicroSourcing
Position: Support Specialist I

Location: Global One, Eastwood, Libis, Quezon City

Work setup & shift: Flexible work setup | Night shift

Why join MicroSourcing?
You'll Have

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:
As a Support Specialist I, You Will
You are responsible for troubleshooting and resolving simple feed related issues using our proprietary software. You will utilize all elements of data feed optimization, adhere to best practices, and follow processes to deliver a world class client experience. Together with our Support team, we strive to establish a reputable and memorable experience for our clients.

Responsibilities

  • Identify scope and priority of support requests and coordinate with our Support Team to ensure proper outcomes in a timely manner
  • Troubleshoot feed issues; data governance, offer suggestions, and provide resolution
  • Sort, extract, and optimize datasets using simplified Feedonomics queries
  • Understand the basic relationship between feeds and campaigns, and how it impacts client's performance
  • Maintain the integrity of live feeds while working on them
  • Manage multiple requests and meet Service Level Agreements
  • Utilize best practices to solve basic problems

What You Need
Non-negotiables

  • Minimum 1 year of E-commerce business-to-business client experience
  • 2 years of technical support with a client facing experience
  • Database experience (Excel, SQL, etc.)
  • Experience working in a SaaS company is advantagous.

–

About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

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