HR Service Delivery Manager

1 week ago

Taguig, National Capital Region, Philippines Globe Telecom Full time ₱1,500,000 - ₱2,500,000 per year

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description
Oversee and manage the shared services function within the organization. Leads a team of professionals and work collaboratively with various departments to ensure the efficient and effective delivery of shared services across the organization.

The HR Service Delivery Manager oversees the design, management, and continuous improvement of HR service delivery frameworks, ensuring consistent, high-quality, and efficient HR operations across the organization. The role focuses on service governance, process optimization, SLA/KPI management, and cross-functional coordination between Employee Services, HR Technology, and People Operations.

This position acts as the bridge between operational execution and strategic HR goals, ensuring processes are scalable, compliant, and aligned with business needs.

Roles & Responsibilities

Service Delivery Governance

  • Define, implement, and monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for all HR service areas.
  • Establish service delivery standards and ensure they are adhered to by the Employee Services team.
  • Conduct regular service review meetings with stakeholders.

Process Optimization & Transformation

  • Identify and prioritize process improvement opportunities across HR services.
  • Lead operational transformation projects, ensuring minimal disruption to business operations.
  • Partner with HR Technology Head on process automation and digitalization initiatives (without owning the tech development itself).

Cross-Functional Coordination

  • Act as the primary liaison between Employee Services, HR Technology, and People Operations.
  • Consolidate feedback from Employee Services and business units for service enhancements.
  • Ensure alignment of operational changes with HR policy and compliance requirements.

Performance & Quality Management

  • Monitor and report on service delivery performance against agreed metrics.
  • Escalate persistent service gaps and recommend solutions.
  • Lead root cause analysis for recurring operational issues.

Change Management & Communication

  • Support HR transformation initiatives by managing operational change impact.
  • Communicate service delivery updates, enhancements, and changes to stakeholders.
  • Coordinate training on new processes and service standards.

Key Performance Indicators (KPIs)

Area KPI Target / Example Measure

Service Performance SLA adherence rate compliance across all HR services

Process Efficiency Process cycle time reduction 10–15% faster turnaround time year-on-year

Quality First-time resolution rate

Stakeholder Satisfaction Service delivery satisfaction score

Continuous Improvement Number of implemented process enhancements At least 3 major enhancements per year

Compliance Audit findings closure rate 100% closure within agreed timelines

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

  • Associate, AP Service Delivery

    2 weeks ago

    Taguig, National Capital Region, Philippines Delivery Hero Full time $70,000 - $120,000 per year

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Associate, Order to Cash Service Delivery

    7 days ago

    Taguig, National Capital Region, Philippines Delivery Hero Full time ₱900,000 - ₱1,200,000 per year

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Associate, Order to Cash Service Delivery

    7 days ago

    Taguig, National Capital Region, Philippines Delivery Hero Full time ₱900,000 - ₱1,200,000 per year

    Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • HR service delivery

    5 days ago

    Taguig, National Capital Region, Philippines Kels global ventures Full time ₱1,000,000 - ₱1,200,000 per year

    POSITION TITLE: HR Service Delivery - Global Payroll SpecialistWORK SETUP: HybridProject Shift Schedule: Morning ShiftProject Rest Day: Weekends OffProject/Team Location: Taguig, Uptown Bonifacio Tower 3OVERALL PURPOSE:The primary purpose of Payroll Processing is to execute pay on time and accurately each pay run for both inhouse and outsourced team, with...

  • HR Supervisor

    2 weeks ago

    Taguig, National Capital Region, Philippines True HR Partner Full time ₱264,000 - ₱336,000 per year

    This role ensures compliance with labor laws, implementation of HR policies, and delivery of efficient HR services covering recruitment, employee relations, performance management, and employee engagement. The HR Supervisor also serves as a key partner to department heads in addressing people-related needs and aligning HR practices with organizational...

  • HR Operations Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines CITADEL Full time ₱2,000,000 - ₱2,500,000 per year

    The HR Operations Manager develops and implements new or changed HR policies and maintains companys HR systems. The ultimate goal is ensuring the Companys HR front-end and back-end operations run smoothly, deliver excellent results and remain cost-effective.Manage the operations scope of HR services delivered for the respective entity or business, inclusive...

  • Technical Delivery Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Willis Towers Watson Full time ₱900,000 - ₱1,200,000 per year

    .As a Technology Delivery Manager, you will serve as an integral part of a global team in ensuring that we are able to deliver technical solutions in a quality and efficient manner to clients in the USThe RoleBoard ManagementServe as the administrator of the sprint board.Track team progress and follow up completion of tasks as needed. Assist team in...

  • HR Services

    5 days ago

    Taguig, National Capital Region, Philippines General Motors Full time ₱250,000 - ₱500,000 per year

    Job DescriptionSponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to the GM Philippines office...

  • HR Services

    5 days ago

    Taguig, National Capital Region, Philippines General Motors Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionSponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.Work Arrangement : This role is categorized as hybrid. This means the successful candidate is expected to report to the GM Philippines...

  • Service Delivery Manager

    5 days ago

    Taguig, National Capital Region, Philippines Actionlabs IT Services Full time ₱960,000 - ₱1,080,000 per year

    Overview:We are seeking an experienced IT Service Delivery Manager / Technical Lead who is well-versed in ITIL practices to oversee the delivery of IT services, ensure compliance with SLAs, drive service improvements, and provide leadership to the IT team. This role will be responsible for managing security strategies, service operations, and client...