Customer Care Associate

2 weeks ago

Palayan City, Central Luzon, Philippines 5d7ed95c-b59f-43c8-b6d7-22cceb93cff1 Full time ₱120,000 - ₱200,000 per year

Customer Care Specialist (Local Account)

Zervvo CXM Inc. – Palayan City, Nueva Ecija 3132

Position Type: Full-Time

Work Location:

  • Palayan City, Nueva Ecija - 10, ,000 depending on experience
  • Schedule: Varying shifts; may include weekends

About the Role

ZERVVO CXM Inc. is looking for dedicated Customer Care Specialists to support our growing operations. This role is ideal for individuals who want to start a career in customer service or continue growing in the industry. We welcome both experienced and no-experience applicants (full training provided).

You will handle local customer inquiries and outbound follow-ups, ensuring every interaction is handled with professionalism, clarity, and empathy.

Key Responsibilities

  1. Customer Engagement

  2. Answer inbound customer calls politely and efficiently.

  3. Make outbound calls for follow-ups, reminders, verification, or updates.
  4. Provide clear and accurate information based on training and scripts.

  5. Ensure positive customer experience in every interaction.

  6. Call Documentation

  7. Accurately record call details, outcomes, and customer information.

  8. Tag and disposition calls correctly in the system.

  9. Maintain complete and updated records for monitoring and reporting.

  10. Issue Resolution

  11. Address customer concerns by following standard procedures.

  12. Escalate complex issues to supervisors or designated teams.

  13. Provide timely updates when additional actions are required.

  14. Adherence to Standards

  15. Meet performance expectations (attendance, call quality, targets).

  16. Follow schedules, break times, and company policies.
  17. Participate in coaching sessions, calibrations, and continuous training.

Minimum Qualifications

  • Open to no-experience applicants — we will train you
  • At least Senior High School graduate.
  • Good communication skills in Filipino; basic English is a plus.
  • Comfortable using computers and navigating simple systems.
  • Willing to work on-site in Palayan City, Nueva Ecija (office location to be discussed over the interview).
  • Willing to work varying shifts depending on operational needs.

Preferred (Not Required)

  • Previous experience in customer service, BPO, or call center work.
  • Experience handling inbound or outbound calls.
  • Basic familiarity with CRM or call-handling tools.

What We Offer

  • Complete government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
  • Overtime pay, holiday pay, and night differential (if applicable)
  • Paid training & coaching
  • Opportunities for career advancement (Team Leader, Support roles)
  • Professional, friendly, and supportive working environment
  • Opportunities to be part of ZERVVO CXM's expansion from the ground up

Ideal Candidate Traits

  • Respectful, patient, and customer-focused
  • Punctual and reliable
  • Willing to learn and accept feedback
  • Can remain calm even in challenging calls
  • Professional in both communication and behavior

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