Inbound Customer Service Representative
2 days ago
Primary Function:
Use his/her knowledge of company products, services, and policies to assist callers with inquiries. He/she will speak with our customers, listen and ask open questions to gain a better understanding of our customers' needs, and direct calls to respective staff within the Alto Group. All tasks are to be carried out ensuring excellent service standards and creating a positive experience for each customer.
**Must be able to work onsite in Uptown, BGC during training period
Responsibilities:
Manage high volume of calls in a timely manner;
Answer incoming calls and take appropriate action for each call;
Identify our customer's needs and respond quickly and appropriately;
Follow/adhere to Alto Group procedures when handling our customer's needs;
Resolve problems by clarifying our customer's issue and referring the call quickly and appropriately to correct Department for attention;
Build and strengthen relations both with customer and Dealership staff;
Enhance Alto Group's reputation by properly connecting our customer to the appropriate department; and
Any other duties as required from time to time by the management.
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