Client Advisor(Brand Ambassador

4 hours ago

Manila, National Capital Region, Philippines Prime Manpower Resources Development Inc. Full time ₱3,400,000 - ₱4,200,000 per year

Key Responsibilities:

  • Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service and never let the customer leave with a bad impression.

  • Listen and understand clients' needs, providing customized advice and introducing them to the discovery of the Brand.

  • Establish and develop relationship with existing clients and engage new customers to the brand.

  • Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver an unique shopping experience.

  • Contribute to the store and service KPIs achievement.

  • Register clients' data in the dedicated system for future contact, personalized CRM actions and client development purposes.

  • Perform all CRM 1 to 1 activities as per Store Manager indications, including CRM AFSS (ex. follow up on watch maintenance).

  • Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.).

  • Ensure that all front area of the shop are clean and products are displayed as per VM guidelines.

  • Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for est imate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored.

  • Perform on-line training modules and participate to defined training sessions in order to develop their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security, systems…).

Academic / Professional Qualifications

  • Knowledge of Luxury business Selling Skills

  • Conversation Capability

  • Store procedures and process CRM techniques and tools

  • Store operation applications (Beanstore, CRM, Sap etc..)

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Work Location: In person

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