Bilingual Ambassador

2 weeks ago

Manila, National Capital Region, Philippines First Maritime Shared Services, Inc. Full time ₱1,500,000 - ₱3,000,000 per year

·      Books all aspects of the guest journey including but not limited to cruise itineraries, destination experiences, pre/post travel inquiries

·      Provides best in class luxury service to our Travel Advisors and to guests, hosting them via phone, video chat, e-mail, chat and/or in person

·      Supports the Global Sales Organization by building strong relationships with our Travel Advisor and Guest community

·      Be an expert and reference in the use of our technology systems, Salesforce, and Versonix Seaware to deliver personalised guest experience

·      Provides feedback on the quality and efficiency of customer support processes and be able to suggest enhancements when they see fit.

Performs other duties as may be assigned by the immediate supervisor and/or manager.

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