L2 End-User Technology Engineer

End-User Technology is a critical IT Infrastructure function, therefore the candidate must have a range of technology experience with good knowledge in the following areas:

• Microsoft Active Directory, System Center Configuration Manager (SCCM);
• An awareness of the other Microsoft technologies like Microsoft Exchange, Microsoft SharePoint, will also be very useful to the successful candidate.
• Further general knowledge in Windows core server technologies, networks, DNS, DHCP and knowledge of Virtual environments, like VMware server infrastructure would be helpful.
• Microsoft MCSE, MCITP Systems Administrator
• Minimum of 3 years of systems administration either on an individual or team basis where you were responsible for the planning, developing, and/or maintaining a Microsoft Environment
• Knowledge in Windows Server based technologies
• Experience and knowledge in scripting languages such as Windows PowerShell
• Troubleshooting skills in a multi-user high pressure environment
• Excellent written and verbal communication skills with the ability to effectively interact with all IT Infrastructure groups, peers, management, contractors and vendors
• Continually update and maintain, where necessary, all related documentation, technical or otherwise, for new and existing systems.  This is to include inventory, change control, or process functionality documentation
• Ability to explain complex IT concepts in simple terms
• Understanding and application of ITIL principles and practices, and how they relate to the goals and objectives of the organization
• Exceptional customer service skills, in addition to extensive experience working in a team-oriented, collaborative environment
• Ability to manage high priority projects
• Proven ability to work successfully with limited supervision
• Knowledge and understanding in adhering to company policies and procedures, such as the use of RFCs, procurement procedures and asset tracking
• Knowledge of ServiceNow or equivalent queuing system.

The End-User Technology (EUT) Engineer will be responsible for effective provisioning, installation, operation and maintenance of the End-User Technology environment which support the current and future needs of the CWT business.  Responsibilities include day-to-day optimizations and performance of the infrastructure and systems giving CWT a competitive advantage.

Main responsibilities & duties:

• Assist with maintaining the EUT environment including troubleshooting, performance monitoring and optimization, capacity and continuity planning
• Assist in the planning, design, and implementation of new enhancements to technology solutions. 
• Assist with the planning and deployment of infrastructure security measures
• Ensure EUT servers and applications meet proper performance, security and capacity standards
• Develop new or maintain existing systems based on given criteria
• Participate in problem solving and troubleshooting for the End User Technology environment and related applications
• Facilitate knowledge sharing by creating and maintaining detailed, comprehensive documentation and diagrams
• Maintain an suitable level of knowledge in area of expertise by maintaining certifications current, attending seminars or though other related activities
• Work with the IT Infrastructure team to ensure the quality of coordinated projects and business needs
• Respond quickly and effectively to production issues and take responsibility for seeing those issues through resolution
• Participate in project planning, design and maintenance of IT Infrastructure
• Research and implement new technologies to improve the infrastructure environment
• Assist in the DR (Disaster Recovery) planning of a multi-site infrastructure along with DR planning for local sites where IT Infrastructure equipment present
• Analyze existing operations and make recommendations for the improvement and development of the relevant IT systems