Sales Operation Manager
1 week ago
Job Description
Data Consolidation & Reporting
Collect, validate, and consolidate sales, pricing, inventory, and customer data.
- Build and maintain Excel-based dashboards that track sales performance, product mix, customer trends, and service levels.
- Provide actionable insights to guide pricing, product allocation, and sales team performance.
Forecasting & Planning
Consolidate sales forecasts submitted by the commercial team into a unified demand plan.
- Analyze forecast accuracy versus actual performance and highlight gaps or risks.
- Work with sales and supply chain teams to align demand planning with import schedules and inventory availability.
Sales Operations Support
Standardize reporting across sales accounts and teams.
- Monitor order fulfillment and coordinate with sales and logistics to ensure accurate and timely deliveries.
- Support sales planning by providing historical trend analysis and market-driven insights.
Customer Servicing Enablement
Strengthen servicing standards by improving workflows for order accuracy, customer follow-ups, and issue resolutions.
- Provide the commercial team with tools and reports to improve responsiveness to client needs.
Market & Business Intelligence
Track import trends, competitor activity, and customer preferences in the foodservice industry.
- Summarize and present market movements that could affect supply, pricing, or customer demand using Excel reports.
- Will work with Commercial Director to drive operational efficiency across all business.
- Build and maintain reports, dashboards, and visualizations to track key performance metrics.
- Owns the forecast and planning for all commercial for one consolidation.
Qualification:
- With a Bachelor's degree
- With Sales operations background, worked with entrepreneurs to have dynamism in the movement of business
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