Training and Sales Operations Associate

Job description:

This position will manage and lead the sales team and train them and will serve as a key liaison with the field team and office team.

A. Training strategy and Execution

• Set objectives and develop annual plans of brand training such as training, program development, training strategy of the year, annual training plan, and performance measures of the training.
• Partner with headquarter and develop and customize training material and programs for local office.
• Lead onboarding field employees, train them about brands and products, sales skills, store management.
• Coordinate with sales, marketing, and HQ to ensure successful new product launch programs.
• Create, develop, and execute the coaching strategy and training calendar to enable stakeholders to achieve daily/monthly/yearly goals both in classroom and in-store.
• Responsible for training setup, training materials/collaterals/products' inventory, upkeep, and maintenance.
• Responsible for the maintenance of staff's grooming, selling skills, customer service, motivation, grievance handling and discipline.
• Monitor and strengthen productivity, focusing on selling skills and product knowledge.

B. Sales Operations

• Takes command responsibility over the conceptualization, development, reinforcement, and evaluation of store operations organizational structures.
• Ensures sales team has the necessary requirements and resources to perform properly assigned tasks.
• Evaluates sales performance of Beauty Advisors through following established KPIs and provides feedback, support, coaching and training to optimize performance.
• Works closely with the marketing team to achieve sales objectives.
• Formulates sales policies and store procedures for optimum team performance and compliance with company directives.
• Responsible for ensuring that all problems within Sales-support are solved and documented.
• Implements strategic sales plan to accommodate corporate goals and accelerate new business.
• Directs staffing, training, and performance evaluations to develop and control sales program in a defined region.
• Conceptualization and implementation of sales promotion strategies.

C. Others

• Perform any other duties assigned by Team Leader/Brand General Manager.

Qualification and Experience

• Bachelor's degree from a college/university, preferably a graduate of a Marketing, Communication or Business course
• At least 2-3 years of experience in the related field
• Preferably with training background
• With passion in make-up and strong interest in brand's products
• Understanding of industry, competitor brands and treatments, trends and changing customer behavior.

Skill Sets

• Excellent technical training delivery, presentation, and group facilitation skills along with solid understanding of learning styles
• Good ability to write curriculum, training modules and presentations for delivery by sales team using computers and productivity software.
• Good project management skills to facilitate coordination with multiple departments.
• Relationship management skills to influence store managers, sellers as well as internal and external stakeholders.
• Strong communication and interpersonal skill to persuade and influence others.
• Strong organization, time management and budget management skills
• Strong problem-solving skills to resolve client issues effectively and efficiently
• Maintain a professional appearance and serve as a prominent face of the brand.
• Willingness to work a flexible schedule and take significant local travels, and occasional overnight travel to meet trainees.
• Leadership and mentoring skill

Personal Attributes

• Able to work under pressure & tight schedule
• Excellent communication & interpersonal skills
• Adapt to changes & environment quickly and be a team player
• Effective problem solver
• Innovative thinking for market trend
• Multi-functional and project management skills
• Ability to work independently/ be a self-starter
• Energizes and Enables others