Current jobs related to Senior Support Manager - Ayala Alabang, National Capital Region - First Focus

  • Senior Manager

    7 days ago

    Ayala Alabang, National Capital Region, Philippines Coforge Full time

    Job Title:Senior ManagerDepartment:OperationsLocation:Manila, PhilippinesTravel Required:Occasional (regional/global meetings)Position Type:Full timeRole PurposeThe Senior Manager – Business Support provides strategic leadership and oversight of the entire Executive Assistant (EA), Executive Assistant Team Leader (EATL), and Senior Leadership Support (SLS)...

  • Accounting Support Center Senior Specialist

    7 days ago

    Ayala Alabang, National Capital Region, Philippines EPTA Full time

    DescriptionJOIN OUR TEAMEpta is a multinational industrial group present in five continents, working to meet the needs of all segments of commercial refrigeration, interpreting the cultures of our consumers from the most diverse countries, and giving life to sustainable cold technologies that, with an eye to the future, create value for customers in every...

  • L2 Technical Support

    7 days ago

    Ayala Alabang, National Capital Region, Philippines Collabera Digital Full time

    L2 Technical Support Specialist Role SummaryWe're looking for an experienced and detail-orientedL2 Technical Support Specialistto provide second-level technical support for ourUprise & 4PatientCareplatforms. You'll be the crucial link between Tier 1 support and our development teams, ensuring complex customer issues are resolved efficiently and...

  • Fullstack Application Support

    7 days ago

    Ayala Alabang, National Capital Region, Philippines GECO Asia Pte. Ltd Full time

    Now Hiring: Fullstack Application Support Muntinlupa, Alabang | Full-time | HybridAre you an experienced Full Stack Developer who enjoys solving complex technical issues? We're looking for a Fullstack Application Support professional to join our team and handle critical application support for enterprise-level systems.ResponsibilitiesServe as the final...

  • Senior Systems Developer

    7 days ago

    Ayala Alabang, National Capital Region, Philippines CDA Full time

    Senior Systems DeveloperAbout the CompanyThe company is seeking a Senior Systems Developer to design, build, optimize, and maintain applications that support Supply Chain processes — from automation tools and data management systems to reporting dashboards and custom user interfaces.This role is ideal for someone who enjoys solving complex operational...

  • L2 Technical Support

    7 days ago

    Ayala Alabang, National Capital Region, Philippines Directio Full time

    L2 Technical SupportCountry: Philippines | Work Location: Alabang, MantinlupaSalary: 60,000 – 70,000 PHPWe are looking for a L2 Technical Support for our French client, who specializes in producing various types of glasses and collaborating with opticians. Their mission is to enhance the quality of life by improving the quality of vision.ResponsibilitiesAs...

  • Finance Manager

    7 days ago

    Ayala Alabang, National Capital Region, Philippines Fast Services Corporation Full time

    Location: Alabang, MuntinlupaFast Logistics is hiring a strong finance leader who can oversee end-to-end financial management—from site operations finance to strategic planning & analysis. This role partners closely with operations and senior management to drive profitability, efficiency, and informed decision-making.Key Responsibilities:Lead and develop...

  • Senior System Engineer

    7 days ago

    Ayala Alabang, National Capital Region, Philippines Curran Daly + Associates Full time

    Key ResponsibilitiesDevelop new and enhanced applications for Supply Chain, including automation tools, data management solutions, and reporting dashboards with custom user interfaces.Conduct solution testing, prepare user training materials, and support deployment readiness.Prepare complete and detailed technical documentation to support collaboration,...

  • HR Manager

    7 days ago

    Ayala Alabang, National Capital Region, Philippines ARTEMISPLUS EXPRESS INC. Full time

    About the role ARTEMISPLUS EXPRESS INC.' is seeking an experienced HR Manager to join our team in Muntinlupa City, Metro Manila. As HR Manager, you will play a vital role in implementing and overseeing the company's human resources strategies and initiatives. This full-time position will see you responsible for managing all aspects of HR, from recruitment...

  • Finance Operations Manager

    6 days ago

    Ayala Alabang, National Capital Region, Philippines Concepcion Industrial Corporation Full time

    Key ResponsibilitiesDrive Operational & Financial Strategies: Lead efforts to enhance operational and financial efficiency across all entities by developing and executing group-wide strategies.Stakeholder Collaboration: Engage with high-level stakeholders, including C-suite executives, board members, and business leaders, to align operational strategies with...

Senior Support Manager

19 hours ago

Ayala Alabang, National Capital Region, Philippines First Focus Full time

Ever been the calm, sensible adult in a busy service desk room?
The one who can juggle people, priorities, customers, and the occasional "everything is on fire" moment, all before merienda and without flipping a desk?

Good. We're looking for you.

The Role, in Plain English
This is a Senior Support Manager role, managing a dedicated pod within our Service Desk in Manila.
You'll be leading Support Technicians and Client SMEs who support multiple mid-market clients in a managed services environment. This is a leadership role guiding a customer-facing team where service quality, consistency, and experience matter just as much as technical outcomes.

You will own the ticket environment end to end. That means accountability for flow, quality, prioritisation, escalations, and outcomes across your pod. You'll still be coaching your team and lifting service standards, but you'll stay close enough to the tickets to spot issues early, guide decisions, and step in when experience and judgement are required. The goal is simple: customers feel genuinely supported, not stuck in a queue.
At First Focus, Wow the Customer is not a slogan. It's the bar.

About First Focus
First Focus is Australia's #1 mid-market Managed Services Provider, ranked #1 by Cloudtango for eight years running. We've grown steadily for over 15 years and now have 300+ staff across Australia, New Zealand, the Philippines, South Africa, and Ireland.

We are stable, focused, and selective. We choose our clients carefully, we invest heavily in our people, and we avoid chaos for the sake of growth. Our leadership team is present, experienced, and genuinely supportive.
You can read more about how we operate and what we value here:

Why You'll Love This Role

  • You lead a defined pod in a mature MSP, not a reactive call centre
  • Strong Client SMEs, Tech Lead and Service Delivery already in place
  • Leadership that understands Service Desk challenges and backs you
  • A clear focus on Wow the Customer, not just closing tickets
  • Hybrid working, so Manila traffic does not control your life
  • Time and support for training, development, and leadership growth

What You'll Be Doing

  • Leading and developing Team Leads and Support Engineers in a multi-client MSP environment
  • Owning service performance, SLAs, and customer satisfaction across your pod
  • Acting as the senior escalation point for service and customer issues
  • Coaching your team to improve decision-making, communication, and accountability
  • Working closely with Service Delivery, Engineering, and Client Services teams
  • Identifying trends, risks, and root causes across customers and services
  • Continuously lifting the customer experience, not just meeting minimum standards

Requirements

What We're Looking For

  • Proven experience leading a customer-facing IT support team in a multi-client MSP or similar environment
  • Strong understanding of mid-market client needs, balancing flexibility with consistency
  • Broad technical knowledge across enterprise platforms, including Windows Server, Azure, Hyper-V, and core infrastructure
  • Solid understanding of IT infrastructure from desktop through to firewall level
  • Proven experience with ITIL principles, ticketing systems, and service management disciplines
  • Excellent written and spoken English, with a leadership style that inspires trust and performance
  • A values-led leader who genuinely aligns with Wow the Customer
Office Addresses
  • 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas Pasig City Metro Manila Philippines
  • 26th floor, Axis Tower One Building, Filinvest Ave, Alabang, Muntinlupa 

Benefits

The Good Stuff (Philippines Internal Role)

  • Hybrid working arrangements
  • "Never Stop Growing": 10 paid study days per year, exam fees paid, pay rises for certs (conditions apply)
  • HMO from day 1 + 1 dependent with dental cover
  • Free Uprise access with 1:1 coaching
  • Day shift, weekends off*, 25 paid leave days annually
  • Employee referral program (₱20,000)
  • MVP award (₱10,000)
  • Social events, End-of-FY & Christmas parties
  • Profit sharing* and loyalty bonuses*

Neurodiversity Statement
First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Ready?
If you enjoy leading smart people, untangling tricky service problems, and turning "how did this even happen?" into "wow, that was handled well", you'll fit right in here. If that sounds like you, we'd love to hear from you.