Customer Service Representative

2 weeks ago

Cebu City, Central Visayas, Philippines YWA HUMAN RESOURCE CORPORATION Full time ₱900,000 - ₱1,200,000 per year

About the role

This is an excellent opportunity to join the YWA HUMAN RESOURCE CORPORATION' team as a full-time Customer Service Representative (Virtual Process) based in Cebu City, Cebu. In this role, you will be responsible for providing exceptional customer service to our clients through virtual channels, ensuring a seamless and positive experience for every customer interaction.

What you'll be doing

  1. Answering incoming customer inquiries and requests via phone, email, and chat in a timely and professional manner
  2. Resolving customer issues and concerns efficiently and effectively, while maintaining a positive and empathetic attitude
  3. Accurately documenting customer interactions and following up as needed
  4. Providing product and service information to customers, and educating them on the company's offerings
  5. Identifying opportunities to enhance the customer experience and suggest improvements to processes and procedures
  6. Adhering to all company policies, procedures, and quality standards

What we're looking for

  1. A minimum of 1 year of experience in a customer service or call centre role, preferably in the virtual/remote environment
  2. Excellent communication and interpersonal skills, with the ability to adapt your style to different customer needs
  3. Strong problem-solving and critical thinking skills, with the ability to think creatively to find solutions
  4. Proficient in using computer systems and software, including Microsoft Office and customer relationship management (CRM) tools
  5. A positive, professional, and customer-focused attitude
  6. Fluency in both English and Cebuano/Tagalog

What we offer

At YWA HUMAN RESOURCE CORPORATION', we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

  1. Opportunities for career development and advancement
  2. Generous leave entitlements and flexible work arrangements
  3. Comprehensive health and wellness programs
  4. Subsidised training and development programs
  5. A collaborative and inclusive company culture

About us

YWA HUMAN RESOURCE CORPORATION' is a leading provider of innovative human resource solutions in the Philippines. With a strong focus on customer service and employee well-being, we are dedicated to helping our clients and their employees thrive. Join our team and be a part of our mission to create a better world of work.

Apply now for this exciting opportunity to become a Customer Service Representative (Virtual Process) with YWA HUMAN RESOURCE CORPORATION'.

  • Customer Service Representative

    2 days ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱200,000 - ₱400,000 per year

    A Customer Service Representative plays a vital role in delivering exceptional customer support and ensuring client satisfaction. The position involves responding to customer inquiries through various communication channels such as phone, email, or chat, while providing accurate information and effective solutions. The representative serves as the primary...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines Supporting Enterprises Inc. Full time ₱25,000 per year

    Customer Service Representative (For Pooling)Night Shift | Php25, 000Location:9th Floor, MSY Tower, Cebu Business Park, Cebu CityJob Type: Full-TimeJob Purpose:Join our team as a Customer Service Representative and be the voice of excellence If you're passionate about delivering top-notch service and solving customer needs, we want YOUQualifications:At least...

  • Customer Service Representative

    1 hour ago

    Cebu City, Central Visayas, Philippines PMConsulting Full time ₱360,000 per year

    We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our pioneer account team. The CSR will be responsible for assisting customers with their needs. The ideal candidate must possess excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer...

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines Nezda Technologies, Inc. Full time ₱150,000 - ₱250,000 per year

    Nezda Technologies' Cebu-based BPO Partner is hiring for Customer Service Representative to start ASAP. Apply now and get hired via ONSITE ONE-DAY HIRING PROCESS.Designation: Customer Service Representative - Healthcare RepresentativeLocation: Cebu IT Park, Cebu CityWork Arrangement: ONSITE & NIGHT SHIFTStart Date: ASAPWhat we're looking for:At least HS...

  • Customer Service Representative

    4 weeks ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    Staff4Me is currently looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our valued customers. This is a great opportunity to assist our diverse customer base in a professional and...

  • Customer Service Representative

    4 weeks ago

    Cebu City, Central Visayas, Philippines STACKph EOR Full time

    OverviewNOW HIRING: Customer Service Representative (Telco Account)Virtual Process Only | No Onsite RequirementSalary Offer: Up to PHP 27,000We are urgently hiring Customer Service Representatives for a Telco Account. No need to attend onsite interviews or report to the office — everything is done virtually.What We OfferSalary package up to PHP 27,000No...

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines AI MANPOWER SERVICES INC Full time ₱27,000 - ₱81,000 per year

    Customer Service Representative – Cebu IT Park (Pioneer Account)Location: Cebu IT ParkHiring Process: VirtualSalary Package: Up to ₱27,000 + ₱15,000 Sign-On BonusAbout the Role:We are hiring Customer Service Representatives for a pioneer account. Join our growing team and build your career in a supportive environment.Qualifications:Open for applicants...

  • Customer Service Representative

    7 days ago

    Cebu City, Central Visayas, Philippines 1840&Co Full time ₱48,000 - ₱60,000 per year

    Job Title: Remote Customer Service RepresentativeLocation: Anywhere in the PhilippinesEmployment Type: Full-TimeSalary: 5 USD per hrJob Summary:As we continue to steadily develop, we are looking to add a member to our small corporate team. We consider the ideal candidate to be a self-starter who possesses the right attitude to fit into a dynamic business...

  • Customer Service Representative

    1 hour ago

    Cebu City, Central Visayas, Philippines AROUND THE WORLD MANPOWER SERVICES INC. Full time ₱80,000 - ₱120,000 per year

    About the roleJoin the dynamic team at Around the World Manpower Services Inc. as a Customer Service Representative. This full-time position based in Santa Rosa City Laguna will have you playing a key role in delivering exceptional customer service through virtual processes. With a focus on call centre and customer service, this is an exciting opportunity to...

  • Customer Service Representative

    7 days ago

    Cebu City, Central Visayas, Philippines ContactPoint360 Full time ₱104,000 - ₱130,878 per year

    Join our CP360 Family, todayFrom Maple Leaf to Cebu: Proudly Cebuano, Uniquely CanadianJoin Our Canadian-Inspired Team in Cebu: Embrace Excellence TogetherWho We Are:Welcome to ContactPoint 360, the world's fastest-growing global BPO.At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come...