Property Maintenance Coordinator Virtual Assistant
20 hours ago
This is a remote position.
Join our team as a Property Maintenance Coordinator Virtual AssistantWe are seeking a highly organized, proactive, and exceptionally reliable Property Maintenance Coordinator to be the operational backbone for our clients' Assisted Living Facilities and diverse portfolio of managed properties. This role is perfect for a detail-oriented professional who can expertly manage workflow, prioritize urgent issues, and ensure seamless communication across all property operations.
Act as a central support hub, overseeing and facilitating the day-to-day operational needs of Assisted Living Facilities and other managed properties.
Serve as the primary point of contact for all incoming calls, committed to answering the phone on the first ring to ensure rapid response and professional service for residents, managers, and vendors.
Efficiently coordinate all property maintenance and repair requests. This includes logging issues, dispatching the appropriate internal staff or external vendors, and verifying the scope of work.
Generate, process, and track detailed work orders from initiation to completion. You will also assist with light financial duties, including processing collections and verifying billing information related to maintenance services.
Maintain consistent and proactive communication with site and property managers. Ensure all outstanding maintenance issues are tracked, vendor performance is monitored, and all resolutions are confirmed through diligent follow-up.
Provide high-level administrative support to the property management team, including scheduling, document management, filing, and preparing operational reports.
Qualifications:
2 years of Customer Service experience in inbound/outbound US voice accounts
Proven experience in a property management, maintenance coordination, or high-volume administrative role. Experience supporting Assisted Living or multi-site property operations is highly desirable.
Prior remote work experience is preferred.
Strong organizational and multitasking skills.
Excellent communication and interpersonal abilities.
Proficiency in using virtual collaboration tools and property management software.
Knowledge of property maintenance, repair procedures, and vendor management.
Ability to work independently and proactively solve problems.
Exceptional attention to detail and commitment to quality.
Quiet home office work environment
Willing to work on the graveyard shift
Fast and reliable internet connection of at least 10MBPS with internet backup available
Dependable electricity with power backup available
At least 8-gen i3 processors, 12GB RAM, and Windows or MAC, SSD Disc
Why You'll Love Working with Us
Enjoy the freedom of permanent work from home while maintaining a healthy work-life balance.
Receive paid training to set you up for success from day one.
Annual performance appraisals designed to recognize your achievements and support your career growth.
Get a free noise-cancelling headset to create the perfect work environment.
Take advantage of holiday pay to enjoy your well-deserved time off.
Earn overtime pay when you're willing to go the extra mile.
Receive a generous referral bonus per hire for recommending great talent.
Celebrate your hard work with a rewarding year-end bonus
Join our team and experience the benefits of a supportive and rewarding work environment
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