Quality Analyst

2 days ago

Mandaluyong City, National Capital Region, Philippines Magellan Solutions Full time ₱500,000 - ₱1,000,000 per year

BASIC FUNCTIONS:

  • Participate in design of call monitoring formats and quality standards.
  • Perform call monitoring and provides trend data to the Ops team.
  • Use quality monitoring and data management systems to compile and track team quality performance and individual level.
  • Participate in internal and client listening programs to identify customer needs and expectations.
  • Provide actionable data to various internal support groups as needed.
  • Facilitate and coordinate call calibration sessions for call center staff.
  • Provide feedback to call center team leader and managers.
  • Prepare and analyze internal and external quality reports for management staff review.

QUALIFICATIONS:

  • Must have at least 2 years of related work experience in the call center industry handling international outbound sales accounts.
  • Should be self-driven and can work with minimal supervision
  • Intermediate computer skills are REQUIRED
  • Ability to multi- task is REQUIRED
  • Above average communication skills.

What's in it for you?

  • Competitive Salary Package
  • Leave Credits (Convertible to Cash)
  • Government Mandated Benefits
  • Annual Performance Appraisal
  • HMO + 1 dependent
  • Retirement plan
  • Fast Promotion
  • Opportunity for growth
  • Continuous learning programs
  • Work-life balanced activities
  • Great work culture
  • Company Events
  • Staff House (Shared Cost Accommodation)
  • Relocation assistance
  • Free P2P Shuttle Service
  • Fast hiring process
  • Start ASAP

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company events
  • Free parking
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Transportation service provided

Work Location: In person

  • Collection Quality Analyst

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Private Advertiser Full time ₱600,000 - ₱1,200,000 per year

    Job Title: Quality AnalystDepartment: Collections DepartmentKey Responsibilities:Monitor and evaluate calls and other customer interactions to ensure compliance with quality standards.Provide feedback and coaching to agents to drive performance improvement.Create and maintain QA reports and trackers to monitor quality metrics and trends.Identify process gaps...

  • Quality Analyst

    4 hours ago

    Mandaluyong City, National Capital Region, Philippines Smart Outsourcing Solution Full time $70,000 - $120,000 per year

    The Quality Analyst (QA) is responsible for monitoring, evaluating, and improving customer interactions to ensure compliance with company policies, business requirements, and industry standards. This role provides actionable insights and feedback to drive agent performance, enhance customer satisfaction, and maintain high service delivery standards in a...

  • Quality Assurance Analyst

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Gourmet Foods Manufacturing Corp Full time ₱600,000 - ₱1,200,000 per year

    Gourmet Foods Manufacturing Corp is hiring a Full time Quality Assurance Analyst role in Mandaluyong, NCR. Apply now to be part of our team.Job summary:Flexible hours available2-3 years of relevant work experience required for this roleJob Summary:The basic duty and responsibility of the position is to contribute to the delivery of quality and safety of...

  • Quality Analyst

    2 days ago

    Mandaluyong City, National Capital Region, Philippines SSG Full time $40,000 - $60,000 per year

    We're on the hunt for a driven Quality Assurance Specialist with 1 to 2 years of Quality Assurance experience who's ready to take their career to new heights. This isn't just any QA opportunity — you'll be part of a Pioneering Account, where your skills can make a real impact and your growth potential is limitless. About The RoleAs a Quality Assurance...

  • Quality Analyst

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Support Services Group Full time ₱35,000 per year

    Work Arrangement: Full OnsiteLocation: Mandaluyong CityAccount: Pioneer International Financial AccountSalary: PHP 35,000We're on the hunt for a driven Quality Assurance Specialist with 1 to 2 years of Quality Assurance experience who's ready to take their career to new heights. This isn't just any QA opportunity — you'll be part of a Pioneering Account,...

  • Data Analysis Specialist

    5 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeData Analyst Full time ₱50,000 - ₱150,000

    Job OverviewWe are seeking a skilled professional to provide data analysis support and develop predictive models. The ideal candidate will have experience in data cleaning, transformation, and visualization.Conduct data analysis and develop predictive models using statistical tools and techniques.Prepare and maintain high-quality data for reporting and...

  • Quality Analyst

    2 days ago

    Makati City, National Capital Region, Philippines Loop Contact Solutions, Inc. Full time $40,000 - $60,000 per year

    Join Our Team as a Call Center Quality AnalystAre you passionate about driving continuous improvement? We're looking for a detail-oriented Quality Analyst with at least 6 months of experience in a call center environment to help us elevate our service standardsWhat You'll Do:Monitor and evaluate call center interactions to ensure quality and...

  • Quality Analyst

    2 days ago

    Makati City, National Capital Region, Philippines Loop Contact Solutions Full time ₱420,000 per year

    We're Hiring: Quality Analyst – Call CenterLocation:OnsiteSalary Package:₱35,000/monthStart Date:ASAPAre you detail-oriented, performance-driven, and passionate about delivering top-notch customer experiences? We're looking for aQuality Analystto join our dynamic teamWhat You'll Do:Monitor and evaluate agent calls to ensure quality standards are...

  • Quality Analyst

    2 days ago

    Makati City, National Capital Region, Philippines Loop Contact Solutions Full time $30,000 - $35,000 per year

    SALARY: 30,000 to 35,000CAN START ASAPRole DescriptionThis is a full-time on-site role for a Quality Analyst (BPO-Voice Account) located in Makati. The Quality Analyst will be responsible for monitoring and evaluating call center agents' performance, ensuring adherence to quality standards, facilitating quality control measures, and providing actionable...

  • Quality Assurance Analyst

    2 days ago

    Mandaluyong City, National Capital Region, Philippines GOURMET FOOD MANUFACTURING CORPORATION Full time $40,000 - $60,000 per year

    Job Summary:The basic duty and responsibility of the position is to contribute to the delivery of quality and safety of product consistent with the vision, mission and values of Gourmet Food Manufacturing Corporation.The QA Analyst is responsible for the provision of basic Quality Assurance services like testing and inspection, GMP and Plant Sanitation...