Technical Support Representative

2 days ago

Calamba, Calabarzon, Philippines SPi Global (now Straive) Full time ₱150,000 - ₱250,000 per year

Key Responsibilities:

  • Handle customer inquiries via phone, email, or chat
  • Provide accurate information and resolve issues effectively
  • Conduct internet research and navigate multiple websites to assist customers
  • Document customer interactions and resolutions
  • Escalate sensitive or complex issues appropriately
  • Maintain confidentiality, professionalism, and excellent service

Qualifications:

  • At least 2 years college level or 72 completed units
  • Minimum 6 months BPO/Call Center CSR experience
  • Excellent English communication (oral & written)
  • Strong problem-solving, organizational, and interpersonal skills
  • Proficient in MS Office and internet navigation
  • Strong business writing and phone handling skills
  • Preferably with escalation experience and customer service expertise

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