Technical Writer

5 days ago

Baguio City, Cordillera, Philippines ThoughtFocus Full time ₱400,000 - ₱600,000 per year

RESPONSIBILITIES:

This position is responsible for gathering data and synthesizing information into process and product documentation across multiple departments for both internal and client use.

  • Work with stakeholders and subject matter experts throughout the organization to understand business processes and documentation needs
  • Learn complex concepts and communicate the information in a way that is understood by users.
  • Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users
  • Act as an editor to ensure consistency in documentation
  • Compose release notes, delivering them on or before each release
  • Create new and maintain and update existing online help material
  • Ensure that all Online Help and supplementary documents are live and functioning as expected after a software update
  • Participate in new release demos, taking notes and asking questions to ensure understanding of new products and features
  • Create internal and external job aids and support material relating to new system functionality

REQUIREMENTS:

  • Excellent writing, editing, communication, and follow-up skills
  • Strong organizational, planning, and project management skills required
  • Able to efficiently manage multiple responsibilities with competing priorities and deadlines
  • Bachelor's Degree in a related field or equivalent work experience in a business or software environment
  • Experience with documentation tools such as Robohelp, Elevio, Pendo is desired
  • All other duties as assigned

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

  • Company Christmas gift
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Work Location: In person

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