Customer Service Officers I Office-based I AU Account

6 days ago

Quezon City, National Capital Region, Philippines Petsure Services Inc. Full time A$45,000 - A$60,000 per year

PetSure Services Incorporated (PSI) is an insurance contact centre and claims operation located in Taguig, Metro Manila. PSI has been in the Philippines since 2014. PSI is jointly owned by Insurance Support Services International (ISSI) Corporation in the Philippines and PetSure in AU.

PetSure is AU's leading provider of pet health insurance products and act as underwriting agents and administrators for Australia's leading pet health insurance brands.

About the role:

The CS Officer shall answer inbound service calls from a number of Brand Partners and shall provide them with a First Call Resolution service in an accurate, efficient and professional manner.

In addition to inbound calls, the CS Officer may be required to complete allocated work items / tasks and make follow-up outbound calls to existing customers.

Furthermore, the role means you have the following responsibilities and accountabilities:

This role will have primary responsibility for :

  • Answer all inbound calls in accordance with defined productivity and quality standards
  • Obtain 1st call resolution on inbound calls
  • Make outbound follow-up calls as required
  • Complete allocated work tasks within agreed turnaround time
  • Complete client correspondence in accordance with defined productivity and quality standards
  • Completing interdepartmental enquiries in a timely and professional manner
  • Deliver quality customer service in accordance to agreed quality standards
  • Own and manage customer complaints timely and effectively
  • Achieve expected KPI's and targets
  • Adhere to all company policies, including, but not limited to, computer usage, attendance and absenteeism policy
  • Ensure new policy details are recorded accurately
  • Ensure changes to insurance policies and/or premiums are executed correctly

Qualifications:

  • Preferred Tertiary qualifications in any disciplines. Candidate must be a graduate of Senior High School and/or has completed at least 2nd year in college will be considered.
  • Must have at least 1 year experience in Customer Service or equivalent.
  • Experience in quality-controlled working environment is desirable
  • Excellent Communication Skills
  • Must be knowledgeable in basic computer applications
  • High Level initiative, accountability and self-motivation
  • Team-player
  • Strong Customer Service orientation
  • Keen to details, accuracy and completeness
  • Operational, pragmatic and process drive
  • Full-time position available/ Office-based job
  • Can start on October 6, 2025

Benefits:

  • Day 1 HMO
  • Annual Leave Credits
  • Group life Insurance
  • Performance-Based Incentives
  • 13th & 14th Month Bonus
  • Transportation and Meal Allowance
  • Medicine & Optical Reimbursement Allowance
  • and many more

Must be willing to work in Giga Bridgetowne, E. Rodriguez Jr. Ave. Quezon City

*Job offer will commensurate based on the candidate's qualifications, work experience and result of the assessment

Click the "APPLY NOW" button

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