Technical Support Representative

2 days ago

Angeles City, Central Luzon, Philippines Clark Outsourcing Full time ₱200,000 - ₱300,000 per year


Position Title: Technical Support Representative

Work Set Up: Onsite

Quick Rundown:

Provide exceptional customer support by troubleshooting technical issues, offering product guidance, and ensuring timely resolution of concerns.

What You'll Do:

Respond to customer inquiries via phone, email, or chat to diagnose and resolve technical issues

Provide step-by-step guidance, troubleshooting assistance, and solutions for hardware, software, and network-related concerns

Document customer interactions, issue resolutions, and technical procedures accurately in the support system

Escalate complex issues to higher-level support teams when necessary while ensuring a smooth transition

Educate customers on product functionality, best practices, and preventative maintenance

Stay updated with product updates, system enhancements, and troubleshooting techniques

Assist in testing and reporting software or hardware bugs to the development team

Follow established support procedures and service-level agreements (SLAs) to ensure prompt responses and resolutions

Provide feedback to improve technical documentation and user guides

Maintain professionalism and empathy while handling customer concerns and complaints

What We're Looking For:

Previous experience in technical support, IT helpdesk, or a related field preferred

Bachelor's degree in Information Technology, Computer Science, or a related field

Strong understanding of computer systems, software applications, and networking fundamentals

Excellent problem-solving and analytical skills with attention to detail

Strong verbal and written communication skills

Customer-focused mindset with a proactive and patient approach

Ability to handle multiple tasks and prioritize workload in a fast-paced environment

Familiarity with remote desktop tools, ticketing systems, and troubleshooting methodologies

Why You'll Love Joining the CO Fam

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup-it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches

At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team


  • Technical Support Representative

    2 days ago

    Angeles City, Central Luzon, Philippines Esteban Piedrahita Headhunter Full time ₱342,500 - ₱425,000 per year

    Job Title: Technical Support Representative (Cinema Systems & Hardware)Location: Onsite | SM Clark, PampangaShift: Night Shift / Rotating (24/7 Coverage)Salary Package: Php 34,500 (All-In)About the RoleWe are seeking a proactive and technically skilledTechnical Support Representativeto provide world-class support for our global client base. This is not your...

  • Technical Support Representative

    2 weeks ago

    Angeles City, Central Luzon, Philippines SuperStaff Full time ₱30,000 - ₱34,500 per year

    We are seeking a dedicated Technical Support Representative to provide world-class support for our global customers. You will be the front line of communication for clients experiencing technical difficulties, ensuring swift resolution of issues through calls, emails, and remote sessions. This role requires a proactive problem-solver with strong...

  • Technical Support Representative

    2 days ago

    Angeles City, Central Luzon, Philippines SuperStaff Full time ₱15,000 - ₱30,000 per year

    We are seeking a dedicated Technical Support Representative to provide world-class support for our global customers. You will be the front line of communication for clients experiencing technical difficulties, ensuring swift resolution of issues through calls, emails, and remote sessions. This role requires a proactive problem-solver with strong...

  • Technical Support Representative

    2 days ago

    Angeles City, Central Luzon, Philippines LogiScale Inc. Full time ₱34,500 - ₱41,400 per year

    We are seeking a dedicated Technical Support Representative to provide world-class support for our global customers. You will be the front line of communication for clients experiencing technical difficulties, ensuring swift resolution of issues through calls, emails, and remote sessions. This role requires a proactive problem-solver with strong...

  • Technical Support

    2 days ago

    Tarlac City, Central Luzon, Philippines Brandlink PH Full time ₱240,000 - ₱360,000 per year

    The Technical Support Representative (TSR) will be responsible for providing professional technical assistance to customers through inbound calls, online inquiries, and digital support channels. The ideal candidate will help users troubleshoot product issues, resolve technical concerns, process support requests, and assist with account or system-related...

  • Technical Customer Support

    2 days ago

    Angeles City, Central Luzon, Philippines Trendspek Pty Limited Full time ₱900,000 - ₱1,200,000 per year

    Philippines Office (Hybrid/On-site) AU Business Hours (8:30 AM – 5:00 PM AEST)We're looking for a Customer Support Lead to join our team in the Philippines. This role is key to delivering timely, high-quality support to our customers and partners while driving improvements in customer satisfaction and adoption.As a Customer Support Lead, you will be the...

  • Technical Support Representative

    2 days ago

    Cebu City, Central Visayas, Philippines Helpware Full time ₱1,200,000 - ₱2,400,000 per year

    Technical Support RepresentativeAbout UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our...

  • Telecom Support Representative

    2 days ago

    Angeles City, Central Luzon, Philippines Top1Movers Worldwide Inc. Full time ₱12,000 - ₱29,000 per year

    Account: Telco Account – ClarkApplication Process: OnsiteLocation: Balibago McArthur Highway, Angeles CityWork Arrangement: OnsiteStart Date: Every MondayOverviewStart a rewarding telecom career with one of Clark's growing telco accounts. This role is open to both new applicants and experienced customer service representatives.QualificationsHigh School...

  • Technical Support Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines Helpware Full time ₱216,000 - ₱306,000 per year

    About Us:Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative...

  • Technical Support Specialist Tier 1

    2 days ago

    Angeles City, Central Luzon, Philippines Clark Outsourcing Full time ₱2,500,000 - ₱3,000,000 per year

    Position Title: Technical Support Specialist Tier 1Work Set Up: On-SiteSchedule: 8:00 PM - 5:00 AM PHTJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown:The Technical Support Tier 1 specialist serves as the frontline gatekeeper of the support team, handling the majority of incoming tickets with speed, accuracy,...