Senior Operations Manager
1 week ago
Team to Manage:
- 15 L1 members + 2 Team Leads
- 6 NOC Engineers + 1 Team Lead
Key Responsibilities:
- Oversee L1 and NOC operations.
- Drive automation and process improvement.
- Ensure cross-team alignment with product/engineering.
- Make data-driven operational decisions.
Ideal Candidate:
- 10+ years of operations management experience.
- Background in BPOs/shared services preferred.
- Strong leadership with adaptability and maturity.
- Experience in automation, AI-driven processes.
- Proficient in Zendesk, Jira, Confluence, Slack.
Salary & Benefits:
- ₱180,000–₱200,000 gross monthly.
- 4 days onsite + 1 WFH.
Job Type: Full-time
Pay: From Php180,000.00 per month
Benefits:
- Additional leave
- Flexible schedule
- Health insurance
Work Location: In person
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