
Customer Service Manager
22 hours ago
Job Description
- Handle, resolve & track escalated guest concerns
- Present weekly needs analysis with action plan and recommendations
- Coaching/Training needs analysis and Action Planning/Recommendation
- Module Creation
- Conduct customer service workshops and presentations
- Facilitate new hire certification
- New hire monitoring
- Prepare new hire performance rating report
- Set Audit activities per department
- Monitor and measure guest satisfaction
- Notwithstanding the aforementioned list of duties and responsibilities, the Company may assign the job holder from time-to-time other duties and task that may be deemed necessary and urgent
Qualifications
- Graduate of Hotel and Restaurant Management or any related course
- With at least 2 years of experience at the same role in the same environment or any relevant experience
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