IT Support Analyst

2 days ago


Amlan Central Visayas, Philippines Penta Group Full time $104,000 - $130,878 per year

About The Role
The Level 2 Helpdesk Technician provides advanced support for escalated technical issues and

plays a critical role in maintaining end-user productivity. This role demands strong troubleshooting skills and the ability to resolve issues that require deeper technical expertise.

Key Responsibilities

  • Resolve complex hardware, software, and network-related issues escalated from Level 1 technicians.
  • Perform in-depth diagnostics on desktops, laptops, mobile devices, and peripherals.
  • Administer Google, Microsoft 365, and IAM suites, as well as endpoint protection tools.
  • Manage tickets, ensure SLAs are met, and provide documentation for recurring issues.
  • Participate in system maintenance, deployments, and patch management.

Qualifications
About You

  • 2–3 years of IT support experience.
  • Strong knowledge of Windows/Mac OS, Microsoft 365, Google Workspace, VPN, IAM, endpoint security, and mobile device management.
  • Experience with remote desktop tools and ticketing systems (e.g., Zendesk, Freshservice, Atera, or similar).
  • Excellent communication and time management skills.
  • Certifications in areas like networking, systems administration, or cloud productivity tools are a plus. Examples include CompTIA Network+, Microsoft 365 Fundamentals or Associate-level certifications, Google Workspace Administrator, or ITIL Foundations. Relevant hands-on experience may be considered in place of formal certifications.

About Us
We are not only a sector-led, political, regulatory and campaigning firm that delivers results for our clients to enhance their commercial outcomes and improve their operating environments; but also are led by data and insight, with the platform at the heart of the business.


  • Compensation Analyst

    2 weeks ago


    , CENTRAL VISAYAS, Philippines Boldr Full time

    Overview A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members...

  • Compensation Analyst

    2 weeks ago


    , CENTRAL VISAYAS, Philippines Boldrimpact Full time

    Overview A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members...


  • , Eastern Visayas, Philippines Rishworth Aviation Full time

    Overview Rishworth is currently supporting our client, a leading LCC in Asia with their latest project supporting homecoming talent across several departments. They are currently looking for a Defect Analyst Engineer who will be responsible for providing technical services support as listed in the responsibilities below. This is a full-time position based...


  • , CENTRAL VISAYAS, Philippines HawodTech Solutions Full time

    Associate Product Manager Overview You will help manage the development and launch process across multiple product lines. Our solutions are in high demand by companies who need to manage and automate privacy compliance. This position is located in Cebu, Philippines, and reports to the Data Team & Product Manager. Responsibilities Generating Product...

  • Business Analyst

    2 weeks ago


    Pasay City Central Post Office, Philippines Infinit-O Full time ₱1,200,000 - ₱2,400,000 per year

    Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years. We navigate complex industry landscapes to drive transformative outcomes, helping...

  • Accounting Analyst

    4 days ago


    Pasig Central Post Office, Philippines Converge ICT Solutions, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Role DescriptionThis is a full-time on-site role for an Accounting Analyst / Financial Reporting Analyst located in Pasig. The Financial Reporting Analyst will be responsible for preparing and analyzing financial statements, utilizing strong analytical skills, conducting financial reporting, and performing financial analysis on company data.MINIMUM...

  • Business Analyst

    4 days ago


    Makati Central Post Office, Philippines Tranzend Solutions Trading Corporation Full time ₱800,000 - ₱1,200,000 per year

    QualificationsCollege graduate, BS Degree in IT or any related course3 years' experience focus as System Business AnalystProven analytic background and able to translate the user requirements with clarity into functional and system design specifications.Have strong written and verbal communication/interpersonal skills.Can work with minimum...


  • Pasig Central Post Office, Philippines ACTIONLAB IT SERVICES PHIL. CORP. Full time ₱180,000 - ₱215,200 per year

    Key Responsibilities:Store IT Deployment & Project ExecutionLead end-to-end deployment of IT systems (POS, KDS, desktops, networks) for new and renovated stores.Coordinate with vendors for equipment delivery, installation, and technical support.Support infrastructure migrations and related project activities.Track and report deployment progress and store...

  • Support Engineer

    21 hours ago


    , Eastern Visayas, Philippines Boldr Full time

    WHAT IS YOUR ROLE Afresh is looking for a Support Engineer to join their Deep Tech Squad, providing top-tier support and guidance to customers. You\'ll be handling complex customer inquiries related to Afresh solutions, troubleshooting and investigating issues using your knowledge of SQL and databases while also acting as a key liaison for specific...


  • , CENTRAL VISAYAS, Philippines Persistent Systems Full time

    Overview We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work...