IT Support Analyst
3 days ago
About The Role
The Level 2 Helpdesk Technician provides advanced support for escalated technical issues and
plays a critical role in maintaining end-user productivity. This role demands strong troubleshooting skills and the ability to resolve issues that require deeper technical expertise.
Key Responsibilities
- Resolve complex hardware, software, and network-related issues escalated from Level 1 technicians.
- Perform in-depth diagnostics on desktops, laptops, mobile devices, and peripherals.
- Administer Google, Microsoft 365, and IAM suites, as well as endpoint protection tools.
- Manage tickets, ensure SLAs are met, and provide documentation for recurring issues.
- Participate in system maintenance, deployments, and patch management.
Qualifications
About You
- 2–3 years of IT support experience.
- Strong knowledge of Windows/Mac OS, Microsoft 365, Google Workspace, VPN, IAM, endpoint security, and mobile device management.
- Experience with remote desktop tools and ticketing systems (e.g., Zendesk, Freshservice, Atera, or similar).
- Excellent communication and time management skills.
- Certifications in areas like networking, systems administration, or cloud productivity tools are a plus. Examples include CompTIA Network+, Microsoft 365 Fundamentals or Associate-level certifications, Google Workspace Administrator, or ITIL Foundations. Relevant hands-on experience may be considered in place of formal certifications.
About Us
We are not only a sector-led, political, regulatory and campaigning firm that delivers results for our clients to enhance their commercial outcomes and improve their operating environments; but also are led by data and insight, with the platform at the heart of the business.
-
Defect Analyst Engineer
3 weeks ago
, Eastern Visayas, Philippines Rishworth Aviation Full timeOverview Rishworth is currently supporting our client, a leading LCC in Asia with their latest project supporting homecoming talent across several departments. They are currently looking for a Defect Analyst Engineer who will be responsible for providing technical services support as listed in the responsibilities below. This is a full-time position based...
-
Tech Risk Analyst
2 weeks ago
Pasig Central Post Office P, Philippines IT Solutions Full time ₱1,200,000 - ₱2,400,000 per yearWhat you'll doSecurity Questionnaire Management:Take ownership of client security questionnaires from end to end, including scoping, response drafting, information gathering, and coordination of internal reviews.Act as the primary liaison with internal stakeholders to manage timelines, track progress, and provide regular status updates.Technology Risk and...
-
Data Entry Analyst
2 weeks ago
Lambunao, Western Visayas, Philippines MicroSourcing Full time ₱250,000 - ₱500,000 per yearDiscover your 100% YOU with MicroSourcingPosition:Data Entry AnalystLocation:Ortigas, PasigWork setup & shift:Onsite | Day ShiftWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.A...
-
Support Engineer
3 weeks ago
, Eastern Visayas, Philippines Boldr Full timeWHAT IS YOUR ROLE Afresh is looking for a Support Engineer to join their Deep Tech Squad, providing top-tier support and guidance to customers. You\'ll be handling complex customer inquiries related to Afresh solutions, troubleshooting and investigating issues using your knowledge of SQL and databases while also acting as a key liaison for specific...
-
FNOL Analyst
6 days ago
, Central Luzon, Philippines AIG Full timeFNOL Analyst Who we are? American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage...
-
Business Analyst
1 week ago
Pasay City Central Post Office, Philippines Infinit-O Full time ₱1,200,000 - ₱2,400,000 per yearInfinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years. We navigate complex industry landscapes to drive transformative outcomes, helping...
-
Accounting Analyst
5 days ago
Pasig Central Post Office, Philippines Converge ICT Solutions, Inc. Full time ₱900,000 - ₱1,200,000 per yearRole DescriptionThis is a full-time on-site role for an Accounting Analyst / Financial Reporting Analyst located in Pasig. The Financial Reporting Analyst will be responsible for preparing and analyzing financial statements, utilizing strong analytical skills, conducting financial reporting, and performing financial analysis on company data.MINIMUM...
-
Business Analyst
5 days ago
Makati Central Post Office, Philippines Tranzend Solutions Trading Corporation Full time ₱800,000 - ₱1,200,000 per yearQualificationsCollege graduate, BS Degree in IT or any related course3 years' experience focus as System Business AnalystProven analytic background and able to translate the user requirements with clarity into functional and system design specifications.Have strong written and verbal communication/interpersonal skills.Can work with minimum...
-
Data and Systems Analyst
1 week ago
Pasig Central Post Office P, Philippines Medical Services of America Full time ₱420,000 per yearAbout the role:As the Data and Systems Analyst you are responsible for driving efficiency and operational clarity across the organization. This role is a hybrid of a data analyst and a systems support specialist. You will be key to managing data integrity, streamlining reporting from enterprise systems, and translating business needs.Responsibilities:GSuite...
-
Collection Data Analyst
5 days ago
Makati Central Post Office, Philippines YINSHAN LENDING INC. - HAPPYCASH Full time ₱480,000 per yearJob Description – Collection Data AnalystPosition Overview:The Collection Data Analyst is responsible for analyzing and interpreting data related to the company's collection activities. This role ensures that management has accurate and timely insights to improve recovery rates, optimize collection strategies, and support overall business decisions. The...