
Product Level 1
4 days ago
A detail-oriented and analytical individual with experience in product research, customer support, and documentation management. Ideally, experience in the gaming or live studio industry to enhance the ability to address product and client needs accurately.
Responsibilities:
- Client Support (24/7): Provide comprehensive, round-the-clock client support, addressing inquiries and resolving issues within SLA standards.
- Issue Investigation & Resolution: Analyze product issues and provide timely feedback and solutions to clients.
- Product Research: Conduct research on game products to identify features, suggest improvements, and uncover development opportunities.
- Product Requirements Documentation: Gather and document product requirements based on research, client feedback, and business needs.
- Product Monitoring: Support operational monitoring of products, ensuring performance consistency and quickly addressing any concerns.
- Incident Coordination: Serve as the primary contact during incidents, managing escalations and coordinating with cross-functional teams to ensure swift resolution. Document incident details, conduct root cause analysis, and implement corrective actions.
- Data Management & Analysis: Gather, manage, and export data independently to support investigations, demonstrate improvements, and identify areas for enhancement. Leverage data as proof of improvement and drive continuous product optimization.
Qualifications:
- Bachelor's degree in Business, IT, Data Science, or related field (or equivalent experience).
- 2-4 years of experience in studio monitoring, business data management, or product documentation.
- Experience with Figma or similar design tools.
- Experience in the gaming or live studio industry is an advantage.
Benefits:
- Health Care Plan (HMO) with Dental and Vision - Day One
- Group Life and Accident Insurance-Day One
- Unlimited coffee when reporting on-site
- Vacation Leave and Sick Leave both convertible to cash by the end of the year
- Bereavement Leave of 3 days upon regularization
- Onsite facilities such as medical clinic and fitness gym
- Training and Development Programs
- Unlimited Career advancement opportunities
- Company Christmas Gift
- Work at Office Incentives
- Company Events
- 13th Month Pay as mandated by the Philippine Government.
- Government Mandated Benefits (SSS, PHIC, and Pag-IBIG)
- Birthday Gift
Job Type: Full-time
Pay: Php29, Php35,000.00 per month
Work Location: In person
-
Level 1 Application Support
4 weeks ago
Makati, Philippines Different Technologies Pty Ltd. Full timeJoin Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide! Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform ? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no...
-
Service Desk Engineer Level 1
7 days ago
Makati, Philippines Exigo Tech Full timeOverview Exigo Tech is a Sydney-based Technology Solutions Provider focused on providing solutions in three primary verticals: Infrastructure, Cloud, and Application to businesses across Australia. We help companies reach operational efficiencies by empowering them with technology solutions that drive their business processes. The Opportunity: We are...
-
Service Desk Engineer Level 1
3 weeks ago
Makati, Philippines Exigo Tech Full timeOverview Exigo Tech is a Sydney-based Technology Solutions Provider focused on providing solutions in three primary verticals: Infrastructure, Cloud, and Application to businesses across Australia. We help companies reach operational efficiencies by empowering them with technology solutions that drive their business processes. Opportunity We are currently...
-
Product Analyst
4 weeks ago
Makati, Philippines Cebuana Lhuillier Bank Full timeGet AI-powered advice on this job and more exclusive features. Direct message the job poster from Cebuana Lhuillier Bank The position is primarily responsible for gathering data and market research that helps in the development and enhancement of bank products and services. The position is also responsible for providing assistance in conducting research...
-
ENGINEER 1, IT TECHNICAL SUPPORT
4 weeks ago
Makati, Philippines inspiro Full timeOverview ENGINEER 1, IT TECHNICAL SUPPORT — inspiro Makati, National Capital Region, Philippines Qualifications Graduate of any Technical or IT-related courses (such as BS Computer Engineering, Electronic and Communication Engineering, Electronics and Computer Technology, Computer Science and Information Technology) Must be proficient in internet...
-
1 Product Manager
4 weeks ago
Makati, Philippines Zyrepharma Full timeResponsibilities Must possess at least a Bachelor’s/College Degree of any 4-year businessrelated course. Experience in marketing and related fields gained from multinational companyhandling dermatology product is an advantage. Willing to work in a full-time basis (Mon – Fri; 8:30 AM – 5:30 PM). Candidate will be based in Makati Office. ...
-
Assembler and Production
4 days ago
Palanan P, Philippines Cost U Less, Inc. Full time ₱216,000 per yearJob descriptionAs a Stockman / Assembler, you will be responsible for receiving, storing, issuing merchandise, and assembling and disassembling various types of furniture products to customers in our showroom. You will work closely with our inventory management team to ensure accurate tracking and reporting of stock levels, and meet quality standards to...
-
Product Specialist
4 weeks ago
Makati, Philippines Diwa Learning Systems Inc. Full timeOverview The role allows you to contribute to Diwa’s E-learning team in bringing education to life through creative and innovative systems for K-12. Responsibilities Monitor trends in various Philippine industries and determine how these can benefit the basic education sector. Write user stories/cases to articulate how the product feature/s will provide...
-
Product Manager
1 week ago
Makati, Philippines TransUnion Full timeTransUnion Makati, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Product Manager role at TransUnion TransUnion Makati, National Capital Region, Philippines 2 days ago Be among the first 25 applicants Join to apply for the Product Manager role at TransUnion TransUnion's Job Applicant Privacy NoticePersonal...
-
Product Engineer
4 weeks ago
Makati, Philippines Cartrack Full timeCartrack Makati, National Capital Region, Philippines 2 days ago Be among the first 25 applicants Who we are looking for?An energetic leader with in-depth experience in technical support within the SaaS industry who is ready to build an amazing team of passionate colleagues. Who we are looking for?An energetic leader with in-depth experience in technical...