Business Account Officer

Job Requirements:

• Academic Qualifications:

● Bachelor's/College Degree in Business Administration, Marketing, Logistics, or related field.

• Required Skills:

● Excellent leadership, organizational, and interpersonal skills.

● Problem-solving abilities and conflict-resolution skills.

● Strong analytical skills and proficiency in business reporting tools.

● Ability to build and maintain relationships with key stakeholders.

• Required Work Experience:

● Minimum 2-3 years of experience in operations management, account management, or a related field.

● Experience in e-commerce, logistics, or delivery services is a plus.

• Other Requirements:

● Knowledge of local markets and routes.

● Ability to travel within assigned territories.

● Proven track record in achieving business KPIs.

Job Responsibilities:

• Monitoring Freelance Rider Lineup:

● Oversee the freelance rider lineup within the assigned territory, which is composed of 3-4 regional business units (RBUs) including the GRID Project.

● Activation,Reactivation and Deactivation of new riders to make sure that they have complete requirements thru Provider (Rider) System Portal

● Ensure that the availability of freelance riders aligns with the demand for deliveries, and there are no service gaps.

● Clearly communicate the freelance nature of the riders' roles, emphasizing that there is no employee-employer relationship with Rapidoo.

• Lead Area Coordinators/Customer Support Specialists:

● Supervise and guide Area Coordinators/Customer Support Specialists in their daily activities, ensuring they meet performance KPIs related to rider management.

● Conduct performance reviews and provide ongoing training to help the team achieve operational goals.

• Business Development:

● Assist in identifying and generating new business opportunities within assigned accounts by activating or reactivating stores and establishing new partnerships.

● Regularly communicate with merchants to understand their needs and challenges, seeking ways to enhance their experience with Rapidoo.

• Assist with Operational Challenges:

● Work closely with stores to address and resolve any operational challenges they face when using the Rapidoo platform, ensuring smooth interactions between merchants, riders, and internal teams.

• Coordinate with Internal Teams:

● Collaborate with internal departments such as Sales, Marketing, Accounting, and IT to continuously improve the customer experience and streamline processes for merchants and riders.

● Provide feedback to these teams based on merchant needs and operational issues to help refine Rapidoo's service offerings.

• Training & Development:

● Conduct regular training for Area Coordinators/Customer Support Specialists to improve their skills in customer service, rider management, and operational efficiency.

● Mentor and develop new talent within the team, ensuring they have the knowledge and tools to succeed.

• Reporting & Performance Analysis:

● Prepare and present reports to the Senior Business Account Officer,BAM, COO and President highlighting key performance indicators, challenges, and growth opportunities.

● Use data and analytics to drive improvements in operational processes, service quality, and rider efficiency.

• Other Task Assigned by Management

● Perform any additional tasks or responsibilities as assigned by the management, ensuring that they align with Rapidoo's overall objectives.

Day to Day Activities:

• Monitor the performance of freelance riders and Area Coordinators/Customer Support Specialists in assigned territories.
• Oversee the scheduling and coordination of rider availability to ensure smooth operations.
• Conduct meetings with merchants and internal teams to address challenges and opportunities for growth.
• Ensure that all teams are aligned with Rapidoo's overall business objectives and key results.
• Provide training and support to Customer Support Specialists to enhance their problem-solving skills and improve customer experience.

Job Type: Full-time

Pay: Up to Php25,000.00 per month

Benefits:

• Company events
• Promotion to permanent employee

Work Location: In person