Cloud Support Engineer

2 weeks ago

Taguig, National Capital Region, Philippines Pan Asia Resources Full time ₱900,000 - ₱1,200,000 per year

Desired Competencies (Technical/Behavioral Competency
)

  • Managing Cloud Infra (AWS, Azure)
  • Configure and optimize cloud resources such as virtual machines, databases, and networking components.
  • Deploy and support cloud-based projects, ensuring robust performance.
  • Manage day-to-day operations to meet functionality and availability standard
  • Use advanced troubleshooting techniques to resolve customer cases and provide tailored solutions.
  • Diagnose and resolve problems with cloud-hosted applications or infrastructure, including networking, performance, and security incidents.
  • Monitor cloud resources (compute, storage, network) for performance, availability, and security.
  • Implement Infrastructure as Code (IaC) principles using tools like Terraform or CloudFormation.
  • Design, implement, and maintain monitoring solutions and dashboards for real-time visibility.
  • Set up alerts and conduct analysis on logs/metrics to identify trends and improvements.
  • Generate regular reports on system health and performance.
  • Implement access controls, data encryption, and identity management.
  • Ensure compliance with industry standards and regulatory requirements.
  • Maintain thorough documentation of configurations and processes.
  • Create knowledge bases, conduct internal training, and support user adoption.
  • Work closely with development, DevOps, and engineering teams to integrate monitoring and resolve complex problems.
  • Effectively communicate technical concepts with clarity to stakeholders and customers.

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