IT Assistant Manager

3 days ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time $80,000 - $100,000 per year

Requirements:

  • Bachelors degree in computer science, IT, Engineering, or a related field
  • At least 5 to 8 years of working experience in IT, with a focus voice infrastructure
  • Must be amenable to working in shifting schedules
  • Must be able to work onsite at BGC Taguig in US Shifts

Responsibilities:

  • Provide L2/L3 support for Avaya Aura and Genesys Cloud CX platforms.
  • Perform daily monitoring, health checks, and preventive maintenance of voice infrastructure.
  • Manage incidents, service requests, and change tickets using ITSM tools.
  • Collaborate with telecom vendors, service providers, and internal teams for issue resolution and escalations.
  • Configure and optimize call flows, routing strategies, IVRs, and contact center functionalities.
  • Support third-party integrations, including CRMs and analytics platforms.
  • Participate in platform upgrades, patch management, and cloud migrations.
  • Maintain detailed technical documentation, SOPs, and knowledge base articles.
  • Stay current with platform updates, industry best practices, and security advisories.
  • Ensure compliance with internal audit and vulnerability closure processes (e.g., CVE-ID tracking, Archer portal updates).

Technical Skills & Experience

Mandatory

  • Hands-on experience with Avaya Aura components: CM, SM, SBC, AEP, SMGR, CMS, AES.
  • Proficiency in Genesys Cloud CX administration, including call routing, API usage, and reporting.
  • Strong understanding of SIP, VoIP, and telephony protocols.
  • Familiarity with call recording systems, reporting dashboards, and analytics tools.

Preferred

  • Experience in cloud migration projects and hybrid voice environments.
  • Integration knowledge with CRM platforms like Salesforce, ServiceNow, or similar.
  • Exposure to security compliance and audit processes in voice infrastructure.
  • Basic scripting or automation skills (e.g., Python, PowerShell) for operational efficiency.

Benefits:

  • HMO for Employee and 2 Dependents (On Day 1)
  • Quarterly performance bonus
  • Outstanding career development opportunities

  • Administrative Assistant

    2 days ago

    Taguig, National Capital Region, Philippines Wizard IT Full time ₱104,000 - ₱130,878 per year

    Job Title: Administrative AssistantLocation:BGC Taguig Philippines (on-site)Job Type:Full-TimeAbout Us:Wizard IT is seeking a highly organized and proactive Administrative Assistant to join our team. This role is essential in ensuring the smooth operation of our office and providing comprehensive support to various departments.Role Overview:As an...

  • Vendor Management

    2 days ago

    Taguig, National Capital Region, Philippines IT Managers Inc Full time ₱180,000 - ₱250,000 per year

    We are seeking a highly organized and analytical Vendor Management to oversee and optimize our relationships with third-party vendors and service providers. This role will be responsible for managing vendor performance, ensuring compliance with contractual agreements, and supporting strategic sourcing initiatives. The ideal candidate will have strong...

  • Real Estate Property Management Coordinator

    3 days ago

    Taguig, National Capital Region, Philippines IT Managers Inc Full time ₱450,000 - ₱600,000 per year

    Required Qualifications:Minimum 2 years of experience in real estate property management or a similar role.Accounting or reconciliation experience in a real estate setting is non-negotiable.Strong analytical skills with the ability to interpret and reconcile financial data.Familiarity with leases, CAM agreements, and real estate legal documents.Excellent...

  • Assistant Manager

    2 days ago

    Taguig, National Capital Region, Philippines Two Summit Life Insurance Agency Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a part-time hybrid role for an Assistant Manager based in Taguig. The Assistant Manager will be responsible for overseeing daily operations, supporting team coordination, managing schedules, and ensuring efficient workflow. Additionally, the Assistant Manager will handle customer...

  • Delivery Manager

    3 days ago

    Taguig, National Capital Region, Philippines IT Managers Inc Full time ₱100,000 - ₱130,000 per year

    Job Description:We are seeking an experienced and dynamic Project Manager / Delivery Manager with strong expertise in managing IT projects across both software implementation and infrastructure domains. The ideal candidate is Agile-certified, highly organized, and capable of independently driving project delivery while ensuring alignment with business...

  • IT Project Manager

    2 days ago

    Taguig, National Capital Region, Philippines Actionlabs IT Services Full time ₱700,000 - ₱850,000 per year

    Project Manager (with application development experience)At Least 3 Years experiences in IT PROJECT MANAGERAccountable for multiple projects by coordinating with various project managers and stakeholdersReporting to the stakeholders for statusManages the project budget along with the project owners - depends on projectBusiness functional and technical...

  • Assistant Manager

    6 days ago

    Taguig, National Capital Region, Philippines WHR Global Consulting Full time

    Join to apply for the Assistant Manager - Accounts Payable role at WHR Global ConsultingLocation: BGC | Employment Type: Full time | Schedule: Day Shift | Work Arrangement: Office-based – 80% normal duties, Field-based – 10%Salary: Php 40,000 to Php 45,000About The RoleThe Assistant Manager - Accounts Payable is responsible for, but not limited to,...

  • Assistant Manager

    3 days ago

    Taguig, National Capital Region, Philippines Lobien Realty Group Full time $104,000 - $130,878 per year

    Company DescriptionLobien Realty Group is a full-service real estate consultancy and property investments strategy firm engaged in commercial and office space leasing, capital investments optimization, and property sales.Role DescriptionThis is a full-time on-site role for an Assistant Manager at Lobien Realty Group located in Taguig. The Assistant Manager...

  • Project Management Officer

    2 days ago

    Taguig, National Capital Region, Philippines IT Managers Inc Full time ₱630,000 - ₱840,000 per year

    Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.3 year (s) up experience as Project Management Officer.Proven experience managing PMO functions in complex or enterprise-level programs.Proficient in project management methodologies such as Agile,...

  • Jr. Oracle Cloud ERP Functional Tester

    2 days ago

    Taguig, National Capital Region, Philippines IT-SPAC Full time ₱360,000 per year

    Job Title: Junior Oracle Cloud ERP Functional TesterLocation: 5x a week, BGC, TaguigNon-Negotiable Skills:Excellent English communication skills – both written and verbalMinimum 1 year of functional experience with Oracle Cloud ERP, specifically in:Accounts Receivable (AR)Accounts Payable (AP)General Ledger (GL)Strong attention to detail and accuracy in...