CSR - Blended Back-Office | START ASAP

4 days ago


Mandaluyong City, National Capital Region, Philippines IGT Solutions Full time

IGT Technologies Philippines, Inc. is seeking a dedicated and customer-focused Call Centre Customer Service Representative to join our team in Shaw, Mandaluyong, Metro Manila.

What you'll be doing

  • Handling hotel booking inquiries, modifications, and cancellations
  • Providing detailed information on hotel amenities, rates, and availability
  • Resolving customer issues and complaints promptly and professionally
  • Maintaining accurate records of all customer interactions
  • Collaborating with the team to ensure top-notch customer service
  • Adhering to company policies for consistent customer experiences

What we're looking for

  • Outstanding communication and interpersonal skills
  • Empathy and ability to connect with customers
  • Strong problem-solving and decision-making abilities
  • Ability to thrive in a fast-paced, high-volume environment
  • Positive attitude and team-player mindset
  • At least a high school graduate with 12 months of solid Customer Facing Experience (not necessarily BPO

What we offer

At IGT Technologies Philippines, Inc., we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including

  • Comprehensive health insurance coverage
  • Generous paid time off and holiday allowance
  • Opportunities for career development and advancement

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