
Hotel Concierge
3 days ago
Pay raise and promotion for experienced applicants
Fast track career progression in a fast growing company
Dynamic with a fun and talented team
Hotel Location: Binondo, Manila
Responsibilities
- Greeting and welcoming guests upon arrival, and ensuring a smooth check-in process
- Providing recommendations and making arrangements for local attractions, restaurants, transportation, and other guest requests
- Handling guest inquiries and resolving any issues or concerns in a professional and timely manner
- Coordinating with other hotel departments to ensure guest requests are fulfilled
- Maintaining a thorough knowledge of local events, attractions, and services to assist guests
- Anticipating guest needs and proactively offering solutions to enhance their experience
- Ensuring the concierge desk is well-organized and presentable at all times
- Provide Valet Parking services
What we're looking for
- Minimum 2 years of experience in a hotel concierge or similar customer service role
- Excellent communication and interpersonal skills, with a friendly and professional
demeanor
- Have professional driver license and driving school certificate
- Strong problem-solving and decision-making abilities to handle a variety of guest requests
- Thorough knowledge of the local area, including restaurants, attractions, and transportation options
- Ability to work well under pressure and multitask effectively
- Proficiency in Microsoft Office Suite and hotel management software
- Fluency in English and other foreign language(s) is preferred
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