Quality Assurance Analyst

2 weeks ago

Taguig, National Capital Region, Philippines HCLTech Full time ₱600,000 - ₱1,200,000 per year

The ideal candidate should possess:

  • Strong process knowledge of SD with minimum 2 years of experience

  • Minimum 2 years of experience as Quality Analyst

  • Candidate should have good Communication skills.

  • Candidate should know how to use excel and presentation

  • English B2 level

  • Appropriate required language at B2 level or higher

Competencies:

  • Process Knowledge

  • Communication skills

  • MS Office knowledge

  • Presentation skills

  • Interpersonal Skills

  • Excel Knowledge

Roles and Responsibilities:

  • Daily audits followed by coaching and feedback

  • Daily Analysis followed by coaching and feedback

  • Publishing dashboard and trend of audit/analysis-weekly/monthly

  • Tracking progress of agents

  • Developing briefings basis common findings from audits/analysis fortnightly

  • Coming up with Process Level Improvement along with taking those to closure

  • Weekly/Monthly Technical Audit and CSAT review calls

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