Account Manager

4 hours ago

Manila, National Capital Region, Philippines KMC Solutions Full time $40,000 - $80,000 per year

ROLE OVERVIEW

Benchling believes in putting our customers at the center of everything we do. We strive to

provide an exceptional experience for our customers and our users from the first touchpoint,

through our implementations, and once they are live. We take pride in our world-class renewal

rates, and Account Management is an essential part of this equation. To keep up with our

rapidly expanding growth, we have established and continue to build the function of a seasoned

Account Management team, who can help grow the organization, develop our processes, and

drive execution.

Our Account Management team works alongside our Professional Services, Product, Sales and

technical teams to help our most strategic customers enhance the value of their Benchling

investments. Account Manager will engage regularly and strategize directly with our customers

to ensure long term value. Alongside the client, they will develop strategies and tactics to

understand the health of the client, identify risk and plan to mitigate. Through regular

engagements with the clients, Account Manager will identify clients who can benefit from a

product or technical subject matter expert related to areas of improvement, and direct them to

the appropriate team to drive progress on customer initiatives.

RESPONSIBILITIES

● Build and maintain productive relationships with key stakeholders across our customers

● Engage customers throughout the lifetime customer journey to ensure customer

satisfaction in order to maximize value.

● Ensure strong processes and systems are in place so that trends in customer

contraction and churn are identified early, communicated with the appropriate audience,

and appropriate follow-up actions are taken cross-functionally.

● Ensure a regular cadence with clients to manage any risk to renewal and work

collaboratively with the extended Benchling team to foster relationships and mitigate risk.

● Own the administrative tasks for renewal management, updating CRM information,

analysis on data trends and preparing renewal proposals for clients and assisting fellow

account management team members.

● Monitor renewal metrics to identify risk, focus areas, drive improvements to internal

processes and assist leadership on reporting monthly and quarterly.

● Collaborate with sales, customer success, deal desk and legal teams to ensure a

seamless renewal process.

QUALIFICATIONS

● Bachelor of Science with 2+ years of account management, customer success, renewal

management or operations in a SaaS software environment with the ability to forge

relationships with users, decision makers, and influential stakeholders

● Excellent communication skills, able to communicate confidently and concisely in verbal,

written and presentation formats to all types of audiences

● Self-motivated, independent, adaptable, and can thrive in a fast-paced startup

environment

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