Service Leader

Makati Shangri-La, ManilaMakati Shangri-La is a deluxe hotel located at the center of Manila's financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and...

Job Description: Client Relationship Management at the Program level.Responsibilities: Capacity planning and staffing plans for the process based on medium term business forecast.Negotiating and finalizing SLA's with the Client.Contract Negotiation.Creating revenue and cost plans for the medium termEstablishing a review/ reporting mechanism with the...

Job Description: The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring client satisfaction, revenue costs as per targets fixed, improvement in quality and productivity, employee satisfaction, attrition within norms.Responsibilities: Capacity planning and staffing plans for the...

Job Description: Human Resources Business Partner (HRBP) to contribute both at hands-on and strategic levels to create an exceptional experience for all employees and leaders at EXLThe focus will be on executing the people strategy and related initiatives to ensure an inclusive environment, aligned to the business objectives for Philippines. Responsible for...

Team Leader – F&B Service Join to apply for the Team Leader – F&B Service role at Grand Hyatt. Summary Grand Hyatt Manila offers a myriad of exciting experiences and dramatic restaurant concepts making it a destination within a destination. Embracing the philosophy, we bring moments of more to everything that we do. Responsibilities We are seeking a...

Team Lead This role is provided by transcosmos Europe. Your actual pay will be based on your skills and experience. Talk with your recruiter to learn more. Base Pay Range The Team Leader is responsible for providing and supporting the day-to-day provision of services and for promoting the technical knowledge and understanding of the End User Helpdesk team in...

Job Description: Key ResponsibilitiesStrategic & Operational LeadershipLead end-to-end delivery across life and annuities operations (new business, policy admin, claims, etc.) with a continuous focus on efficiency, quality, and scalability.Define and execute operational strategies aligned with client expectations and future-state process innovation...

What You'll Be Doing Manage and lead a team of customer service representatives, providing guidance, coaching and support to help them deliver outstanding service Monitor team performance, set and achieve targets, and implement strategies to drive continuous improvement Foster a positive, collaborative, and motivating work environment to keep your team...

Qualifications Between 1 – 3 years experience in technical service desk environment as Team Leader Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote...

The Team Leader is responsible for providing and supporting the day-to-day provision of the Services and promoting the technical knowledge and understanding of the End User Helpdesk team, in a manner which is conducive to effective working relationships and in line with transcosmos Information System's (TCIS) values and objectives. This includes ensuring...