Lead Systems Engineer

2 weeks ago

Pasig, National Capital Region, Philippines Grab Full time ₱900,000 - ₱1,200,000 per year

Get to know our Team:

At Grabber Technology Solutions (GTS), we revolutionise the technology experience for every Grabber. Our mission is to empower our team with seamless and innovative solutions that enhance their daily work. We are a diverse group of forward-thinkers committed to creating personalised IT experiences. If you're passionate about customer-centric innovation and eager to make a significant impact on technology at Grab, come join us and help shape the future of technology.

Get to know the Role:

As the lead systems engineer, you will be responsible for endpoint and patch management in Grab to ensure smooth daily regional operations (Level 2 & 3) and management of tasks/projects for the business. You should have a background in mobile device management, patch management, operating system and application lifecycle management, and scripting.

You will report to the IT System Manager.

This role is based onsite at Grab's office in Pasig City.

The day-to-day activities:

  • Endpoint Management Systems:
    • Responsible for endpoint management via Software as a Service (SaaS) - SaaS based systems like Jamf, Workspace One, Cisco Meraki, JumpCloud and Automox.
    • Responsible for endpoint deployment, software evaluation, testing, deployment, and post-deployment support.
    • Responsible for OS patch management and application lifecycle management.
    • Document system configurations, procedures, and troubleshooting steps.
    • Automation & Optimisation: Automate tasks to maintain operational efficiency on the platform we manage.
  • Strategic Collaboration & Direction Setting:
    • Work with internal stakeholders, vendors, and business units to set direction for the systems we manage and identify enhancement opportunities.
    • Provide Level 2 & 3 IT operational support. Coordinate and liaise with vendors for operational support.
    • Collaborate with cross-functional teams to provide technical expertise and support.
    • Stay up-to-date with industry trends and new technologies.
    • Troubleshoot complex technical issues across different systems supported to ensure minimal downtime and performance.
  • Project Planning & Execution:
    • Lead planning, coordination, and implementation of medium to large-scale solutions deployment and systems integration, tracking project milestones and mitigating risk.
    • Solution Procurement & Implementation: Lead new business requirements gathering, RFP, POC, technical evaluation, and business case presentations.
    • Coaching and mentoring: Coach and mentor other team members to build their technical competency.

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