Senior Operations

3 days ago

Dumaguete, Central Visayas, Philippines WrkPod Inc. Full time ₱1,200,000 - ₱2,400,000 per year

On-site: Dumaguete City, Negros Oriental

Work Schedule: Dayshift

Job Description:

We're now looking for a Senior Operations & Customer Success Coordinator who can take the reins across operations, reporting, and customer support. This is a key role in a lean, entrepreneurial team — perfect for someone who thrives on variety, autonomy, and responsibility.

Job Qualifications/Requirements:

  • 4–6 years' experience in an operations, e-commerce, or admin support role — ideally in a small, entrepreneurial company.
  • Advanced spreadsheet and reporting ability — confident working in Xero and Excel.
  • Excellent communicator — clear, timely, and professional in both written and spoken English.
  • Proactive and independent: takes ownership, makes decisions, and follows through without needing hand-holding.
  • Strong organisational and analytical skills: comfortable juggling multiple priorities.
  • Tech-savvy: experience with Shopify, Canva, Meta Business Suite, Klaviyo, Microsoft 365 (or ability to learn quickly).
  • A team player who enjoys variety — happy shifting from data reporting one day to creative or customer support the next.

Job Responsibilities:

  • Operations & Reporting:

    • Manage Xero-based reporting: prepare weekly, monthly, and quarterly reports (training and context provided).

    • Maintain advanced spreadsheets for inventory, landed cost tracking, and sales summaries.

    • Liaise with warehouses in New Zealand and Australia to coordinate stock levels, dispatches, and reconciliations.

    • Support supply-chain tasks: shipping documentation, supplier communication, and stock monitoring.

    • Identify process improvements and streamline internal workflows.
  • Executive & Team Support:

    • Manage the inboxes of the two founders: organise, prioritise, and respond to emails on their behalf where appropriate.

    • Exercise good judgment and discretion when handling sensitive or confidential information.

    • Anticipate needs, manage follow-ups, and maintain clear communication across key internal and external contacts.

    • Document processes and updates using Loom or written SOPs.

    • Manage task lists, calendars, and reporting sheets to keep the team on track.

    • Communicate proactively on capacity, priorities, and progress.
  • Customer Success:

    • Respond to customer emails and messages (Meta Inbox, Shopify, Okendo).

    • Handle customer enquiries with empathy and efficiency — balancing friendliness with professionalism.

    • Track recurring issues and suggest improvements to enhance customer experience.
  • Creative & Content Support:

    • Work in Canva to create and resize product or marketing images.

    • Upload content to Shopify, YouTube, and social platforms as needed.

    • Support design tasks such as thank-you cards, postcards, and packaging artwork coordination.

You can also send your resume to .

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