AU Customer Success Specialist

5 hours ago

Quezon City, National Capital Region, Philippines PeoplePartners Inc. Full time ₱300,000 - ₱600,000 per year

PeoplePartners
 is hiring a Customer Success Consultant for one of our incredible SaaS clients. If you love solving problems, building genuine client relationships, and turning "meh" platform usage into "wow"—this might just be your dream role.

About the Role

You'll be the go-to expert for clients using this industry-leading platform.

Your mission? Help them unlock the full potential of the software, troubleshoot what's not working, and become a trusted advisor on all things platform-related.

Your Key Responsibilities:

  • Build strong relationships with users and key decision-makers.
  • Own customer satisfaction and ensure they see real value from the platform.
  • Dive into platform usage data to find underutilized accounts—and help fix that.
  • Lead meetings, gather feedback, resolve issues, and recommend improvements.
  • Support the service desk: triage tickets, escalate when needed, and keep clients in the loop.
  • Contribute to platform enhancements, bug testing, and client communication.

Requirements

About YOU

  • A strong communicator both written and verbal, with real empathy.
  • Naturally curious, organized, and solution-focused.
  • Comfortable using tools like Zendesk, Zoom, and Microsoft Teams.
  • Able to balance autonomy with cross-team collaboration.
  • You're passionate about improving client outcomes, not just closing tickets.

About YOUR Work History

  • 2+ years  of experience in SaaS customer support, customer success, or account management, preferably supporting Australian clients
  • You've worked with clients of all shapes and sizes, solving problems and building trust.
  • You're comfortable interpreting data to drive engagement.
  • Bonus if you've worked on implementation transitions or platform training.

About the Culture YOU Thrive In

  • Flexible, open, and driven by real outcomes.
  • Constructive feedback and collaboration are the norm.
  • You value learning, growth, and helping people succeed.

Key Responsibilities YOU Can't Wait to Do

  • Troubleshoot and delight your clients in the same conversation.
  • Guide users from "confused" to "confident" with tailored platform support.
  • Spot gaps in platform usage and recommend smart solutions.

How YOU Will Be Measured

  • Customer satisfaction and retention.
  • Resolution time and quality.
  • Client adoption and engagement metrics.

When & Where YOU Will Work

  • Based onsite at our Eastwood, QC office.
  • Monday to Friday ;
    Day-Shift.

Sound like your kind of impact? Apply now and help make great tech even better—for the people who use it every day.

Benefits

  • Company-provided equipment
  • Secondary Wi-Fi Modem
  • PHP 3,000.00 Monthly Transportation Allowance.
  • 21 Leave Credits Annually - Leave benefits begin on Day 1.
  • 100% conversion of UNUSED leave credits
  • HMO on Day 1
  • 13th Month Pay
  • Monthly Gift Voucher
  • Milestone Tokens (Birthday/Anniversary/Christmas).
  • A Life Beyond the Screen #WorkLifeBalance.
  • Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.

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