Senior- Help Desk

Duties & responsibilities:

This role will work directly with the Senior Director of Supply Chain Management Procurement. Supervise Senior Analysts that will be involved in supporting Procurement team in Asia Pacific Region to construct schedules of a contract, reviewing Supplier departures, and liaising with legal. Developing and updating key tools and resources to support the business will add value and efficiency to JLL and its Clients

Team Lead will ensure that the following scope will be managed effectively by the team:

• Facilitate contract requests via a centralised contract register. Manage incoming requests to prioritise and meet client time frames
• Provide guidance to the business regarding key contractual considerations in collaboration with legal and support team
• Monitor expiring contracts and provide notification to the business including engaging with Sourcing & Procurement as required to identify any resourcing required.
• Reviewing supplier departures but not negotiating with the vendors. Liaise with key stakeholders internally and externally to get the best outcome for JLL and the Clients.
• Develop an understanding of the business environment in which JLL operates
• Proactively develop and maintain effective internal relationships to facilitate the achievement of business goals.
• Work with internal stakeholders to achieve value-based outcomes and minimise risk to JLL.
• The Analyst will be measured against the following key objectives:

Provide support to our Procurement team in Asia Pacific region

Ability to monitor and deliver timely request to meet business demands

Able to manage multiple competing priorities with a high-level attention to detail

Sense of urgency, self-starter

• Monitor third party risk in relation to contract set up with any support being provided by the local team
• Ability to communicate effectively with suppliers, internal customers, management and peers.
• Maintain up to date and accurate records / logs of correspondences and documentation.
• Identify and escalate priority issues, follow-up where necessary. Support ad-hoc projects.

Performance objectives

Leadership:

• Leads by example
• Demonstrated rapid "get going" capability
• Capacity to achieve results within tight resource availability
• Team player with the confidence to constructively challenge the status quo

Personal Effectiveness:

• Sets targets for self, and monitors and manages own performance with the guidance from their direct supervisor
• Monitors progress against own performance measures and achieves results with regular consultation from their direct supervisor

Decision Making:

• Makes suggestions for solutions that resolve problems or improve operations
• Actively searches out improvement opportunities and implements them after consulting on strategy and options with their direct supervisor

Relationship Building:

• Conducts open, collaborative relations with superiors, peers & clients
• Gains respect of JLL people and clients
• Ability to manage and see links across a diverse range of activities

Communication:

• Communicates effectively with superiors, peers and clients
• Listens effectively and communicates through actions and example
• Strong communications and relationship skills with the ability to relate to, understand and command respect from subject matter experts
• Well-developed internal consulting skills, displaying strong analytical thinking, problem solving, and negotiation ability

Key Skills

• Proven work experience as a team leader or supervisor
• In-depth knowledge of performance metrics
• Excellent communicator, Decision making skills and good presentation skills
• Proficient in MS Office skills, highly skilled in MS Excel, analytical and reporting skills

Sounds like you? To apply, you need to have:

• Relevant work experience with exposure in project management and construction projects will be highly regarded.
• Demonstrated ability to work in a multi-disciplinary team
• Ability to manage and prioritize multiple projects with competing timelines
• Demonstrates a sense of urgency in completing objectives on time
• Flexible attitude, team player, detail-oriented
• Relationship builder both externally & internally
• Excellent verbal and written skills with the ability to communicate at all levels within the organization
• Can work effectively both independently and in a team

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.

We will also require you to register in our career site: to capture your details in our system.

Apply today

To ensure that you progress the soonest with your application please have basic pre-employment requirements ready (NBI clearance, official transcript of records, government IDs, etc.).

Job Type: Full-time

Pay: Php50, Php60,000.00 per month

Application Question(s):

• How much is your expected salary?

Experience:

• Ticket management: 3 years (Required)
• Reporting and Data Management: 3 years (Required)

Work Location: In person